Sharath Saji
Coimbatore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Lighthouse Technologies Solutions
08.2023 - 09.2025
- Managed call center operations with 50+ agents, achieving key performance metrics.
- Implemented data-driven workforce strategies, reducing costs by 12%.
- Increased operational efficiency by 15% through process improvements.
- Developed and delivered training programs for team leaders.
- Improved customer satisfaction scores by 20% through optimized scheduling.
- Maintained 95%+ satisfaction rates by resolving escalated issues.
Assistant Manager – Operations
Concentrix
10.2022 - 05.2023
- Managed payroll and scheduling for 75+ employees, reducing errors and improving flow.
- Improved team efficiency by 18% through structured staff meetings and process enhancements.
- Reduced shrinkage by 2%, minimizing operational losses.
- Conducted cross-departmental training, strengthening service delivery.
- Coached teams in customer service excellence, enhancing professionalism.
Team Leader
Hexaware Technologies
03.2022 - 10.2022
- Led a team of 25, boosting customer satisfaction scores by 22%.
- Designed onboarding programs, reducing new hire ramp-up time by 30%.
- Conducted performance reviews, aligning goals with company objectives.
- Implemented targeted coaching based on performance metrics.
Content Moderator / Senior Associate
Webhelp
04.2020 - 03.2022
- Reviewed and validated digital content, maintaining 99%+ compliance standards.
- Documented findings and process improvements, boosting team efficiency by 25%.
- Trained and mentored 15+ new team members.
Customer Service Associate / Cashier
Tech Mahindra
10.2018 - 04.2020
- Provided multilingual support in English, Malayalam, Hindi, and Tamil.
- Resolved customer inquiries, decreasing wait times by 35%.
- Analyzed ticket resolution data to improve service quality.
- Consistently exceeded ticket resolution targets.
Trainer / Team Lead
Oppo India Pvt Ltd
02.2018 - 09.2018
- Developed employee evaluation processes, improving performance.
- Hired, onboarded, and trained 30+ employees in service and operations.
- Collaborated with HR and clients to align organizational goals.
- Created multimedia presentations for training and operations.
Education
MBA - Human Resource & Logistics
VLB Janakiammal College of Arts And Science
Coimbatore, India03.2018
B.Sc. - Computer Technology
Sri Krishna Arts And Science College
Coimbatore, India04.2015
High School Diploma -
Mani HR Sec School
Coimbatore, India02.2012
Skills
- Operations Management
- Team Leadership & Development
- Process Optimization & Cost Reduction
- Workforce Scheduling & Planning
- Performance Metrics & Reviews
- Recruitment & Onboarding
- Customer Service Excellence
- Escalation Management
- Project Management
- Training & Mentoring
- Data Analysis & Reporting
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
Microsoft Office Specialist – Advanced proficiency in Word, Excel, PowerPoint, and Outlook
Languages
English
Malayalam
Hindi
Tamil
Timeline
Assistant Operations Manager
Lighthouse Technologies Solutions
08.2023 - 09.2025
Assistant Manager – Operations
Concentrix
10.2022 - 05.2023
Team Leader
Hexaware Technologies
03.2022 - 10.2022
Content Moderator / Senior Associate
Webhelp
04.2020 - 03.2022
Customer Service Associate / Cashier
Tech Mahindra
10.2018 - 04.2020
Trainer / Team Lead
Oppo India Pvt Ltd
02.2018 - 09.2018
MBA - Human Resource & Logistics
VLB Janakiammal College of Arts And Science
B.Sc. - Computer Technology
Sri Krishna Arts And Science College
High School Diploma -
Mani HR Sec School
Similar Profiles
Massimo RabidaMassimo Rabida
Registered Behavior Technician at Lighthouse Behavioral SolutionsRegistered Behavior Technician at Lighthouse Behavioral Solutions
Ozzy De PenaOzzy De Pena
Sales Consultant/Senior Debt Analyst at Lighthouse Finance SolutionsSales Consultant/Senior Debt Analyst at Lighthouse Finance Solutions
Gregorio RiosGregorio Rios
Final Calibration Technician at Lighthouse Worldwide SolutionsFinal Calibration Technician at Lighthouse Worldwide Solutions
DHANASEKARAN KRISHNASAMYDHANASEKARAN KRISHNASAMY
Product Delivery Leader - Renault & Nissan at Visteon Technical And Services CenterProduct Delivery Leader - Renault & Nissan at Visteon Technical And Services Center
Esakki Pandi SEsakki Pandi S
City Manager at NetAmbitCity Manager at NetAmbit