Sharath Saji
Team Lead (Operations)
Coimbatore
Summary
Summary Thoughtful and organized multi-tasker with six years of cashier experience. Able to self- motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Operations Manager
Emerge IT Solutions
Dubai, Dubai
05.2023 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager - Operations
Concentrix Daksh Services in India
Bangalore
10.2022 - 05.2023
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Educated operations team on best practices, company policies and service excellence standards.
- Used Internal Tools to analyze production data, guaranteeing efficient production of defect-free products.
Team Leader
Hexaware Technologies
Coimbatore
03.2022 - 09.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Confirmed confidential budget reports remained up-to-date for manager.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Hiring new Recruit's.
- Assisted with new hire processing and existing training programs.
Content Moderator/Sr Associate
Webhelp India Pvt Ltd
Hyderabad
04.2020 - 03.2022
- Solving routine problems, largely through precedent and referral to general guidelines
- Primary interaction is with team and direct supervisor
- Need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- Working closely with project members to effectively deliver on the requirements
- Help team members to resolve the issues technically also work related as per supervisors guidelines and team building exercises
Customer Service Associate
Tech Mahindra
Hyderabad
10.2018 - 04.2020
- Inbound and outbound calls in multiple languages (English, Malayalam,
- Hindi, and Tamil) and required numbers of tickets (Email) as per the target
- Answering customer enquiries and giving information and helping to solve customer problems
- Patients, Attentiveness and clear hearing and proper communication skills.
Trainer/Team Lead
OPPO Mobile India
Coimbatore
08.2018 - 09.2018
- Worked directly with HR departments also with clients to achieve the desired result
- Performed initial client assessment and analysis to begin research process
- Analyzed departmental documents for appropriate distribution and filing
- Got selected for the research process which was conducted by oppo in south tamilnadu
- Developed new process for employee evaluation which resulted in marked performance
- Improvements
- Researched and updated all required materials needed for firm and partners
- Created boardroom and courtroom multimedia presentations including video and text Sync’d depositions for enhanced understanding
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Skills
Education
MBA - Human Resources Management & Logistics
JANAKIAMMAL CAS
Coimbatore 05.2016 - 05.2018
B.Sc - Computer Technology
Sri Krishna Arts and Science College
12th -
Mani Hr Sec School
Timeline
Assistant Operations Manager
Emerge IT Solutions
05.2023 - Current
Assistant Manager - Operations
Concentrix Daksh Services in India
10.2022 - 05.2023
Team Leader
Hexaware Technologies
03.2022 - 09.2022
Content Moderator/Sr Associate
Webhelp India Pvt Ltd
04.2020 - 03.2022
Customer Service Associate
Tech Mahindra
10.2018 - 04.2020
Trainer/Team Lead
OPPO Mobile India
08.2018 - 09.2018
MBA - Human Resources Management & Logistics
JANAKIAMMAL CAS
05.2016 - 05.2018
B.Sc - Computer Technology
Sri Krishna Arts and Science College
12th -
Mani Hr Sec School
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