Sharath SR
Virajpet
Summary
Dynamic Product Development and Training Manager, excelling in R&D and employee training. Expert in menu development and market analysis, I successfully launched over 100 new SKUs while enhancing team performance through effective training and strong relationship-building skills. Also, I possess specialized skills in cocktail preparation, creative drink design, and audience engagement. Excel in communication, adaptability, and teamwork and memorable customer experiences.
Overview
7
7
years of professional experience
Work History
Product Development & Training Manager
Boba Bhai
Bangalore
03.2025 - Current
- Led R&D for over 100 new bubble tea, Korean burgers, and Korean sides SKUs, from concept to commercial launch.
- Conducted market analysis to identify emerging flavor trends and consumer preferences.
- Developed comprehensive training manuals and SOPs.
Delivered hands-on training to over 400 employees across 60 locations (8 cities). - Coordinated with suppliers to source unique ingredients, and optimize cost-effectiveness.
- Assisted in formulating innovative seasonal beverages and adhering to food trends.
Standardized food and beverage preparation processes across all branches to maintain consistency. - Trained team leaders in customer service, recipe adherence, and hygiene standards.
- Supported new store openings with on-site training, and operations setup.
- Set up the entire execution for the presentation at Shark Tank India Season 4, from auditions to the main pitch.
- Menu creation should be based on geography, and the implementation of event setup should occur in all cities for premium events such as Ed Sheeran, IPL, Comic Con, and others.
- Identified areas of improvement in existing training methods and procedures.
- Determined course objectives and found or wrote course materials to cover topics.
- Led training classes and recorded instruction for later use.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Oversaw training courses and promotional paths for professionals and leaders.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Developed testing and evaluation procedures to drive effective outcomes.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Conducted assessments to determine skill gaps of existing personnel.
BDM / Strategy and Operation Manager
GEEZY GLOBAL FOOD TECH
Bangalore
08.2022 - 02.2023
- Oversaw daily operations in India, ensuring compliance with health and safety regulations, product training, quality standards, and company policies.
- Developed and implemented standard operating procedures for all operational functions, including food preparation, service, and maintenance, resulting in improved efficiency and consistency across locations.
- Collaborated with my team to plan and execute special events and promotions, resulting in increased foot traffic and sales.
- Monitored financial performance, and identified opportunities for cost savings and revenue growth, implementing changes to improve profitability.
- Developing custom menus and promotional materials for key accounts, resulting in increased sales and customer satisfaction.
- Business Development (Insight Sale) and Onboarding Clients from Australia, New Zealand, the United Kingdom, America, France, and India.
- Manage key accounts, build strong relationships with business partners, and negotiate contracts and pricing to maximize profitability.
- Conduct market research to identify trends and opportunities, informing menu development and marketing strategies.
Customer Support Analyst
ACCENTURE
07.2021 - 01.2022
- Provide exceptional customer service to clients by answering inquiries about products, services, and billing concerns, resulting in a 95% customer satisfaction rating.
- Manage customer accounts by keeping track of orders, deliveries, and payments using various software systems.
- Actively seek out new business opportunities by making outbound calls to potential clients.
- Collaborate with cross-functional teams to ensure customer issues are resolved promptly and efficiently.
- Successfully resolved a complex billing issue for a significant client, resulting in a contract renewal.
- Consistently exceeded monthly sales goals, resulting in recognition.
- Tracking customer complaints and resolving them.
Head of Operations - Mixologist & Flair Bartender
HOSPITALITY INDUSTRY (SHANGRI-LA, WINDMILLS CRAFTWORKS, BIER GARTEN AND PRIMERO HOSPITALITIES LLP)
Bangalore
06.2018 - 04.2021
- Manage bar operations, including inventory management, scheduling, duty roster, supervising staff, and ensuring smooth and efficient operation.
- Develop and maintain relationships with vendors and suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Trained the Operations team in achieving customer satisfaction.
- Maintain high standards of cleanliness, safety, and hygiene, ensuring compliance with all local, state, and federal regulations.
- Maintained high levels of customer satisfaction by ensuring exceptional service and quality drinks.
- Upselling the products to customers and high-profile clients.
- Greet guests with a warm welcome, and ensure their needs are met throughout their stay.
- Handle guest complaints, and resolve issues promptly and effectively.
- Ensure guest requests and inquiries are handled in a timely, professional manner.
- Built strong relationships with guests, and developed a loyal following.
- Utilized mixology skills to create unique, flavorful cocktails that exceeded guest expectations.
- Demonstrated a flair for bartending skills to entertain and engage guests.
- Maintained inventory and ordered supplies as needed to ensure a fully stocked bar.
- Collaborated with the kitchen team to ensure timely and accurate food and beverage service.
Education
Bachelor's Of Hotel Management - Food and Beverages
MS Ramaiah University of Applied Sciences
Bangalore04-2018
PRE-UNIVERSITY COURSE - COMMERCE WITH COMPUTER SCIENCE
St Anne's Convent
Virajpet01.2014
SECONDARY SCHOOL -
St Anne's Convent
01.2012
Skills
- Art of Mixology
- Flair bartending
- Employee training
- Menu development
- Market analysis
- Team management
- Recipe development
- Soft skills training
- Materials selection
- Virtual training
- On-the-job training
- Product development
- R&D of Food and Beverages
- Sales Strategist
- Key Account Management
- Marketing Strategist
- Quick thinker and implementer
- Cost Reduction Management
- Budget development
- Training and supervision
- Good negotiator
- Strong work ethics
- Internal auditing
Accomplishments
- Flair Bartender Certification From BAR SQUARE - Bangalore.
- Won two consecutive inter departments tournaments in Cricket, Football and Hockey.
- Hospitality Operations Project Development of 'Substitute for Bitters'.
- Successfully completed certification courses on a few liquor brands such as 'Woodford Reserve Bourbon', 'The Glenlivet Single Malt', 'Grey Goose Vodka', 'Bombay Sapphire Gin', 'Tomatin Single Malt Whisky', 'Jameson Irish Whiskey', 'Chase Vodka & Gin', 'Patron Tequila', 'Jack Daniels Whiskey', and 'Tito's Vodka'.
Languages
- English
- Kannada
- Hindi
- Tamil
- Malayalam
Hobbies and Interests
- Juggling and practicing flair moves
- Listening to music.
- Playing games and Jump rope.
Disclaimer
Hereby, I declare that all the details mentioned in the CV are genuine and true to my knowledge
Personal Information
- Date of Birth: 10/30/1996
- Nationality: Indian
Industrial Exposure
- Three months of industrial training at Shangri-La, Bangalore, in 2015
- Wine appreciation by Sula, Grover's, and Heritage in September 2015
- Jack Daniel's workshop was held at J.W. Marriott.
- Several microbrewery visits in Bangalore
- Deputed duties at the Taj West End, J.W. Marriott, Ritz-Carlton, ITC Gardenia, and Vivanta by Taj Whitefield
Timeline
Product Development & Training Manager
Boba Bhai
03.2025 - Current
BDM / Strategy and Operation Manager
GEEZY GLOBAL FOOD TECH
08.2022 - 02.2023
Customer Support Analyst
ACCENTURE
07.2021 - 01.2022
Head of Operations - Mixologist & Flair Bartender
HOSPITALITY INDUSTRY (SHANGRI-LA, WINDMILLS CRAFTWORKS, BIER GARTEN AND PRIMERO HOSPITALITIES LLP)
06.2018 - 04.2021
Bachelor's Of Hotel Management - Food and Beverages
MS Ramaiah University of Applied Sciences
PRE-UNIVERSITY COURSE - COMMERCE WITH COMPUTER SCIENCE
St Anne's Convent
SECONDARY SCHOOL -
St Anne's Convent
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