Adobe tools -Photoshop, Illustrator, premiere pro, After effects, Indesign
Sharath Babu Vadduri
Program Manager
Summary
Dedicated employee with 11+years of experience in various departments especially Customer, Affiliate Marketing, Sellers, partners/vendor support, Employee engagement, Finance Corporate card contracts and customer experience.
Experienced Program Manager with over 3+ years of experience in Design and Finance sector and excellent reputation for resolving problems and improving customer satisfaction. 5+years of experience in Visual design/Graphic design professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time Design Managerial position in People Management role that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Customer Experience Program Manager
Amazon
Hyderabad
09.2021 - Current
- Completed one-pager, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
Visual Designer
Amazon
Hyderabad
10.2017 - 09.2022
- Followed and applied brand standards for consistency across visual designs. In 2017, I was welcomed to Seattle-WA, USA to be a part of Global Design contest for Holiday Season and was only partnered with the Program Managers to deliver the presentations and designs for Out-sourcing partners throughout the Holiday Season, Globally.
- Delivered quality, cohesive designs ready for deployment with necessary documentation for successful implementation.
- Created user-centered designs with integrated marketing information, creative assets and design patterns.
- Targeted visual designs on specific audiences and applications.
- Engaged clients and maximized satisfaction by gathering requirements and incorporating feedback from initial visuals.
- Produced artwork, layout and template designs and illustrations by hand or with software.
- Collaborated cross-functionally on projects and advocated for specific requirements of designs with production teams. I worked with Amazon Travel team and was invited to Munich-Germany in 2019 to collaborate with the travel coordinators in setting the Kiosks and designing the Content, Printed and merchandize for the rest of the launches through the year.
- Turned concepts into graphic elements matching project specifications.
- Used Illustrator and Adobe XD and Figma to develop product mockups and prototype designs.
- Pursued business development opportunities and fostered positive relationships with Global clients through engaging presentations.
- Conceptualized and developed graphics products for Global Amazon Events, Email marketing and on Online Communication website projects using Illustrator, Photoshop and Powerpoint.
Visual Design Assistant
Amazon
Hyderabad
06.2016 - 10.2017
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked within applicable design standards, guidelines to create visual aids and graphics
- Delivered services to customer locations within specific timeframes.
- Conducted research, gathered information from multiple sources for delivering the design needs.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions, helped in Business summits and Global meetings conducted in Bangalore, Chennai, Hyderabad-India and in Seattle-WA, USA
Trouble Ticket Triage Team Associate
Amazon
Hyderabad
11.2015 - 07.2016
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Acting Supervisor in absence of Team Supervisor during Holiday Season for granting access, escalations and as a primary SME for channeling the queues to rest of the team mates and also meeting the timelines by prioritizing the aged tickets and maintaining the service levels
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
Sr. Seller Support Associate
Amazon
Hyderabad
01.2014 - 11.2015
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- To work closely with the new hires and cross-train on specific queues to improve the service levels
- To plan the goals and assigning the Seller queries to the employees, handling escalations
- Collaborating with other teams and processes in improving the metrics and standardizing the achievable targets basis the queue volume and forecasting the volume to setup impromptu trainings and meetings for knowledge transfer
- Improving team morale by conducting fun-activities and sessions during the night-shifts
- Drove operational improvements by downloading the performance reports and recognizing the employees of the week and month and publishing the emails and also sharing the inputs and analyzed reports on opportunity areas to improve the overall performance of the team
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Seller Support Associate
Amazon
Hyderabad
08.2012 - 01.2014
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Provided seller support on refunds, posted feedback and policy changes.
- Assisted sellers with platform requirements for Inventory and upgrades.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Interpreted data and performance metrics, escalating issues to management as necessary.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Customer Support Associate
Amazon
Hyderabad
08.2011 - 08.2012
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained to handle queries on Affiliate marketing and approving websites to meet the Amazon policies
- Team engaging activities and also been a part of Rewards and recognition team to work with metrics and highlighting the top performers of the month and quarter an setting a bench-mark for driving success.
Pharmacist
Durgabai Deshmukh Hospital
Hyderabad
08.2009 - 03.2011
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Managed pharmaceutical supply procurement and management processes.
Education
MBA - Finance And HR
Manpower Development College
Hyderabad 03.2012 - 05.2014
Bachelor of Pharmacy - Pharmaceutical Sciences
Mallareddy College of Pharmacy
Hyderabad 05.2006 - 05.2009
Diploma in Pharmacy - Pharmacy (Pre-Pharmacy)
Gokaraju Rangaraju College of Pharmacy
Hyderabad 03.2004 - 05.2006
Intermediate - +2
Railway Junior College
Hyderabad 03.2002 - 03.2004
Secondary School Education - SSC
St.Marys High School
Hyderabad 03.1992 - 03.2002
Skills
Experienced with Program Management
Software
Trained in implementing Green belt projects
Interests
Digital Illustrations and sketching
Timeline
Customer Experience Program Manager
Amazon
09.2021 - Current
Visual Designer
Amazon
10.2017 - 09.2022
Visual Design Assistant
Amazon
06.2016 - 10.2017
Trouble Ticket Triage Team Associate
Amazon
11.2015 - 07.2016
Sr. Seller Support Associate
Amazon
01.2014 - 11.2015
Seller Support Associate
Amazon
08.2012 - 01.2014
MBA - Finance And HR
Manpower Development College
03.2012 - 05.2014
Customer Support Associate
Amazon
08.2011 - 08.2012
Pharmacist
Durgabai Deshmukh Hospital
08.2009 - 03.2011
Bachelor of Pharmacy - Pharmaceutical Sciences
Mallareddy College of Pharmacy
05.2006 - 05.2009
Diploma in Pharmacy - Pharmacy (Pre-Pharmacy)
Gokaraju Rangaraju College of Pharmacy
03.2004 - 05.2006
Intermediate - +2
Railway Junior College
03.2002 - 03.2004
Secondary School Education - SSC
St.Marys High School
03.1992 - 03.2002
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