SHARATH CHANDRA AYACHITHAM
Assistant Cnsultant-IT Infra Services
Hyderabad,TG
Summary
Dynamic Infra Technical Lead with a proven track record in guiding technical teams and delivering innovative solutions. Expertise in managing complex projects and achieving successful outcomes through strategic leadership and problem-solving skills. A collaborative team leader who fosters positive relationships, inspires trust, and aligns teams with organizational objectives. Recognized for exceptional facilitation abilities and a commitment to mentoring, ensuring both individual and team growth while effectively engaging with co-management and senior leadership.
Overview
12
12
years of professional experience
4
4
Certifications
1
1
Language
Work History
Technical Lead
TATA CONSULTANCY SERVICES Pvt Ltd
Hyderabad
08.2022 - Current
- Technical Tools used: Azure admin portal, Az copy, Azure storage browser, PowerShell.
- Monitoring Tools used: SCOM for Windows based OS monitoring, Azure Monitor, SolarWinds for Network components, ServiceNow for ticketing.
- Team size: 40
- Location: Hyderabad (Project bases out at Kolkata)
- Azure IaaS/PaaS Administration:
- Deploy and manage Azure Compute resources.
- Trouble shooting VM failure and connectivity issues.
- Scaling the VM’s as per user request.
- Snoozing the servers to help cost optimization.
- Hands on experience with Security Patching and applying recommended hotfixes on Windows Servers both manual and Automation patching.
- Configuring backup, recovery vaults and Azure site recovery.
- Configure Azure file and blob storage.
- Hands on experience on SQL PAAS instances.
- Upgrading the legacy servers to the latest windows servers to increase performance.
- Providing access to users on azure resources and Virtual machines.
- Basic knowledge of Microsoft SQL Server Administration.
- Monitoring azure security center dashboard and fixing vulnerabilities on azure Virtual machines.
- Creation of support tickets and coordinating with Azure team to resolve issues.
- Monitoring System Center Operations Manager and resolving alerts.
- Responsible for implementing, managing, and monitoring identity, storage, compute, and virtual networks in a cloud environment with provisioning, resizing, monitoring and adjusting resources when needed.
- Implementation experience with Azure AD
- Infrastructure Planning such as Compute, Storage, Network for customer requirement.
- Providing High Availability of the Application using Azure Load balancer, Traffic Manager and Application Gateway
- Experience on Azure role-based access control and policies
- Well-versed in Azure storage blobs and File storage
- Implementing and Configuring of Azure Data Backups and Azure Virtual Machine Backups using Recovery Services Vault
- Restore activities, and different IAAS and PAAS services.
- Worked on Azure VM Windows OS and Data disk expansion using Azure Power shell and GUI Creating and Configuring Azure Load Balancers, Azure Application gateway.
- Configured and managing Vnet and Network security groups.
- Good understanding in working with Azure PowerShell
- Hands-on experience in virtual machines, virtual network, Azure storage, Azure active directories, Azure Subscriptions, azure polices, Azure DNS, Azure Load Balancer and Auto Scaling
- Plan and schedule and execute for change management.
- Take part in technical discussion and crisis calls Identifying the issues at Azure level and resolve. If needed escalate to Microsoft and coordinate with them
- Create / Investigate / Mitigate / Resolve - incidents within the agreed SLA’s
Technology Analyst
Infosys Ltd
Hyderabad
05.2016 - 07.2022
- Assignment 1:
- Position: Technology Analyst (Windows, VMware, Exchange, Office365, Citrix XenApp administration as part of Infrastructure support L2 team)
- Responsibilities: Providing offshore remote support for Windows, VMware, Exchange, Office365 infrastructure
- Technical Tools used: ILO, iDRAC, MSTSC, vSphere client.
- Monitoring Tools used: Nagios for server monitoring and SolarWinds for Network components, ServiceNow for ticketing
- Team size: 40
- Location: Hyderabad
- Windows & VMware administration:
- Installation & configuration of Active directory (AD) and DNS, creation of Domain & Child Domains, and Additional Domain Controller for existing domains.
- Good knowledge over Group Policies and working with different options of Group Policy Management Console.
- Troubleshooting on replication issues by using Microsoft tools.
- Installing and troubleshooting service packs and patches on Windows Servers 2003/2008/2012 Machines
- Maintaining the Windows 2003/2008/2012 servers
- Migrating Active Directory from legacy versions to newer versions
- Migrating DNS, DHCP on Windows 2003/2008/2013
- Deploying the Patches to all the client Production servers through WSUS
- Maintaining the update of track of Patches on all servers in a cycle of Every Month.
- Trouble shooting of all server’s performance issues.
- Troubleshooting on Unexpected shutdowns of servers by configuring dumps and page files through Debugger tools and system internal tools
- Deploying, renewing SSL certificate on necessary internet facing services
- Creating, Configuration & Managing of Virtual Machines.
- Converting Physical Machine to Virtual Machine.
- Converting VMDK to VHD file using Converter and Importing & Exporting VHD.
- Cloning of VMs and uploading the files to client SFTP
- Adding & Removing Virtual CPU’s, Memory & Disks
- Strong experience in configuring V-motion, SV-motion, HA, FT, and DRS clusters.
- Experience in working with resource and performance monitoring tools for VMs, Servers and VMware infrastructure.
- Exchange server & Office365 administration:
- Migrating around 8000+ OnPrem mailboxes in Exchange 2013 to Office 365 using Hybrid Deployment model
- Hands on experience in setup, configuration, maintenance of Office 365
- Troubleshooting issue on SharePoint Sync and Permissions
- Troubleshooting on Office 365 issues.
- Configurations of OneDrive for Business and sync issues
- Migrated Exchange 2013 mailboxes to Office 365 in Hybrid Environment
- Migrating the PST files to Microsoft Office 365
- Reviewing the Office 365 reports and taking necessary steps to secure the O365 environment.
- Data migration from On-premise servers to OneDrive and SharePoint by using BitTitan.
- Assignment 2:
- Position: Technology Lead (Windows, VMware, Exchange, Office365, Datacenter transformation support as part of L2 team)
- Responsibilities: Migrated mailboxes from Exchange on-premises to O365, onsite support for Windows, VMware infrastructure, involved in Datacenter transformation activities
- Technical Tools used: ILO, iDRAC, RVTools, PuTTY, MSTSC, vSphere client, BitTitan, AAD Connect, Exchange Online PowerShell.
- Monitoring Tools used: Nagios for server monitoring and SolarWinds for Network components, ServiceNow for ticketing.
- Team size: 50
- Location: Hamburg (Germany) & Hyderabad
- Windows & VMware administration:
- Installation & configuration of Active directory (AD) and DNS, creation of Domain & Child Domains, and Additional Domain Controller for existing domains.
- Good knowledge over Group Policies and working with different options of Group Policy Management Console.
- Troubleshooting on replication issues by using Microsoft tools.
- Installing and troubleshooting service packs and patches on Windows Servers 2003/2008/2012 Machines
- Maintaining the Windows 2003/2008/2012 servers
- Migrating Active Directory from old version to new version
- Knowledge in DNS, DHCP, on Windows 2003/2008/2013
- Maintaining the update of track of Patches on all servers in a cycle of every month.
- Trouble shooting of all server’s performance issues.
- Troubleshooting on Unexpected shutdowns of servers by configuring dumps and page files through Debugger tools and system internal tools
- Deploying, renewing SSL certificate on necessary internet facing services Creating, Configuration & Managing of Virtual Machines.
- Converting Physical Machine to Virtual Machine.
- Converting VMDK to VHD file using Converter and Importing & Exporting VHD.
- Adding & Removing Virtual CPU’s, Memory & Disks
- Strong experience in configuring V-motion, SV-motion, HA, FT, and DRS clusters.
- Cloning of VMs and uploading the files to client SFTP
- Experience in working with resource and performance monitoring tools for VMs, Servers and VMware infrastructure.
- Exchange server & Office365 administration:
- Plan to commission/decommission of on-premises Exchange according to customer requirement.
- Design, plan and implement migration from on-premises Exchange 2010 to Office 365 in Hybrid deployment model.
- Migration of 5000 mailboxes from on-premises Exchange 2013 to Office 365 in Hybrid Deployment model
- Hands on experience in setup, configuration, maintenance of Office 365
- Design, plan and implement of SMTP relay for scan-2-email, business applications etc.
- Upgrading/Renew of SSL certificates on Hybrid servers to support the Hybrid configuration between on-premises and Office 365
- Implementation of various transport rules depending on the customer requirement
- Implementation of MFA for customer Office365 environment
- Create and manage Exchange/Office365 Send/Receive connectors for seamless Mail flow for customer.
- POC for various new features in Office 365 like Advanced Threat Protections (ATP), Spoof diligence etc.
- Regular health checks for Azure AD Connect appliance and fixing the DirSync errors accordingly.
- Build, maintenance and troubleshooting issues wrt to AAD Connectors and appliance.
- Design, plan and implementation of SPF, DKIM and DMAR for email security
- Weekly validation of Office365 reports for security and compliance.
- Monthly validation of Mailbox Audit reports
- Monthly validation of client forwarding rules and taking necessary corrective actions according to customer IT Security policies
- Take necessary corrective actions against the Office 365 alerts received by Microsoft.
- Maintenance and Troubleshooting issues related to Skype for Business
- Maintenance and troubleshooting issues related to MS Teams.
- Maintenance and troubleshooting of SharePoint Online and MS Teams External access.
- Document the customer Exchange/Office365 infrastructure and validate the same for future mode of operations basis on the recommendations from Microsoft.
- Implementation of various security measures like Conditional Access, MFA, SPF, DKIM, DMARC for avoiding phishing/spoofing attacks
- Troubleshooting issue on SharePoint Sync Permissions
- Troubleshooting on Office 365 client issues.
- Configurations of OneDrive for Business and sync issues
- Migrated Exchange 2013 mailboxes to Office 365 in Hybrid Environment
- Migrating the PST files to Microsoft Office 365
- Reviewing the Office 365 reports and taking necessary steps to secure the O365 environment.
Analyst
NetEnrich Technologies Pvt. Ltd
Hyderabad
11.2013 - 05.2016
- Providing offshore remote support for Windows, VMware, and Exchange infrastructure
- Technical Tools used: ILO, iDRAC, MSTSC, vSphere client.
- Monitoring Tools used: Vistara for monitoring and Kayako for ticketing.
- Team size: 20
- Location: Hyderabad
- Windows & VMware administration:
- Maintaining different domain controllers with defined FSMO roles & member server with different applications
- Creating & Managing users, groups, OUs and their permissions using GPO
- Configuring DHCP server, Creation of Scopes/Binding IP reservation/Cancellation /Extension
- Daily Domain Controllers System Health checks & System logs analysis and reporting
- Create Track Record user id with memberships & permissions & troubleshoot permission related issues.
- Install and Repair Operating Systems and fixing registry errors in the OS.
- Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.
- Updating servers with latest service packs and hot fixes
- Troubleshooting Active Directory replication problem
- Creating standard process for group policy deployment
- Implementation and administration of DNS, DHCP
- Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain-wide Group Policies
- Taking the Remote Console control using HP IP Console Viewer and ILO Utility for servers which are not reachable.
- Performance monitoring of windows servers using Perfmon & Task Manager
- Creating Virtual machines on ESX Environment using VM Templates with standard naming conventions
- Experience in working with ESX/ESXi servers – Installation, configuration, management, and maintenance.
- Experience in working with VMware vSphere 5.0, 5.1, 5.5, and 6.0 suites.
- Experience in implementing ESX/ESXi servers with efficient virtualization strategies by creating clones, templates, task scheduling, prioritizing VMs, creating and managing snapshots.
- Excellent knowledge in creating and managing users, permission settings, roles, and responsibility assignments and VM resource allocations on ESX/ESXi hosts.
- Strong experience in configuring V-motion, SV-motion, HA, FT, and DRS clusters.
- Experience in working with resource and performance monitoring tools for VMs, Servers and VMware infrastructure.
- Exchange server administration:
- Proficient in installing, configuring, troubleshooting of Exchange Server 2010/2013 and DAG configurations.
- Strong experience in administrating the exchange servers 2010, 2013 and Exchange online.
- Assessment & designing the migration strategy depending on the customer requirements and existing infrastructure.
- Handling the overall Exchange infrastructure environment, server upgrades and performance monitoring/optimization.
- Implementing the best practices and recommendation based on the industry standards and Microsoft to increase the email security.
- Day to day administration, support and monitoring of the MS Exchange infrastructure.
- Message tracking and troubleshooting to resolve mail delivery issues.
- Upgraded the Microsoft Exchange Servers to the latest rollups and updates.
- Prepared documentation of the various configurations in the systems, various policies and procedures
Education
Bachelor of Technology -
Maheshwara Engineering College
Hyderabad01.2013
Intermediate - undefined
Gowtham Junior College
Hyderabad01.2009
SSC - undefined
Brilliant Grammar High School
Hyderabad01.2007
Skills
Azure IaaS & PaaS services
MS Server OS: Windows 2003, 2008, 2012, 2016, 2019
MS Client OS: Windows 7, 10
VMware: vSphere 55, 60, Horizon View – 67
MS Exchange Versions: 2007, 2013, 2016
Office365 migrations, build, deploy, maintenance
ADFS deploy, maintenance
PowerShell scripting for day-to-day activities
Self-confidence during the decision making
Certification
Certified as MCP in Windows 2008 server.
Declaration
I hereby declare that above stated information is true and best of my knowledge and belief. DATE: PLACE: HYDERABAD (AYACHITHAM SHARATH CHANDRA)
Timeline
Technical Lead
TATA CONSULTANCY SERVICES Pvt Ltd
08.2022 - Current
Technology Analyst
Infosys Ltd
05.2016 - 07.2022
Analyst
NetEnrich Technologies Pvt. Ltd
11.2013 - 05.2016
Intermediate - undefined
Gowtham Junior College
SSC - undefined
Brilliant Grammar High School
Bachelor of Technology -
Maheshwara Engineering College