Sharath Kumar A
Chief Manager - Technology
Chamarajpet, Bangalore
Summary
Versatile professional with 15 years of experience, including 6 years managing projects of all sizes, developing key deliverables, and driving project success. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success. Counted on to manage challenging clients and does so through a positive approach, consistent encouragement, and a focus on helping others.
Overview
16
16
years of professional experience
1
1
Language
Work History
Chief Manager, Technology
eMudhra Limited
Bangalore
02.2013 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Prepared documents for internal and external audits.
- Assisted in recruiting, hiring and training of team members.
- Managed various internal and external projects to meet deadlines and customer requirements
- Monitored and tracked project progress to support timely completion.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflow
- Resolved staff conflicts and identified potential areas of improvement
Seller Support Associate
Flipkart Internet Private Limited
Bangalore
11.2012 - 02.2013
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Supported vendor advertising, strengthening accounts through timely and clear communication.
Customer Service Executive
eMudhra Consumer Services Limited
Bangalore
12.2008 - 05.2011
- Provided primary customer support to internal and external customers.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Senior Associate
First Advantage Private Limited
Bangalore
05.2011 - 07.2012
- Conducting background verification for candidates using the client service provider information tool
- Conducting Criminal, Address,employment and education background check.
Customer Service Executive
Mphasis
Bangalore
12.2007 - 11.2008
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
Education
MBA - Finance & Marketing Management
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
MEERUT 09.2020 - 2022.08
Skills
Coaching and mentoring
Timeline
MBA - Finance & Marketing Management
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
09.2020 - 2022.08
Chief Manager, Technology
eMudhra Limited
02.2013 - Current
Seller Support Associate
Flipkart Internet Private Limited
11.2012 - 02.2013
Senior Associate
First Advantage Private Limited
05.2011 - 07.2012
Customer Service Executive
eMudhra Consumer Services Limited
12.2008 - 05.2011
Customer Service Executive
Mphasis
12.2007 - 11.2008
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