Sharath Kumar Batta
Network & Security Engineer
Hyderabad
Summary
Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in Networking & Security systems.Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Support Engineer
Dahua Technology
Hyderabad
01.2022 - Current
- Supporting System Integrators , Regional Distributors , Sub Regional Distributors on Software and Hardware Equipments especially from Dahua OEM.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Designed tailored engineering solutions for customers based upon key requirements.
- Delivered Tier-3 support and SME input to internal and external customers.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Researched new tactics to better hone responses and shorten remediation times.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Improving Sales & Business by Supporting Clients and Gaining Positive feedback from them.
Network Engineer
NR Telesystems
Hyderabad
06.2020 - 01.2022
- Advanced Solutions for establishing security and surveillance systems
- End to End Network setup and establishment with Routing,
- Switching and configuring firewall
- Worked on storages servers NAS, DAS and SAS
- Worked on GPS Tracking solutions for vehicles and wireless video surveillance setup for IT organizations
- Resolve, repair and install Fiber optics systems and ensure that they work properly
- Examine and replace faulty and old fiber optic cables and also organizing scheduled maintenance routes
- Technical Support, Desktop Support for pre/post sales
- Worked in Agile environment.
Network Engineer
Orange Tours and Travels
Hyderabad
06.2017 - 06.2020
- Installation and Maintenance of Systems, Printers, CCTVs,
- Biometrics, Access Control and Intercoms
- Configuring Security Systems and Maintaining the Network
- Infrastructure
- Configuring Network LAN, WAN through Cables and installing Wi-Fi
- Access Points
- Maintaining and Administering Computer Networks and Related
- Computing Environments
- Performing Disaster Recovery Operations and Data Backups when required
- IT Asset Management for both hardware and software.
Field Engineer
Shalini Communications Pvt. Ltd
Hyderabad
12.2016 - 06.2017
- Fiber splicing and rectifying problem areas
- Installing GPS devices for Vehicles
- Carry out assigned site activities and ensure installation quality and
- HSE standards are maintained
- Responsible for installation, quality inspection, onsite material management, site inspection reporting and status updating
- Installation/Configuration/Integration/Testing/Troubleshooting and Maintenance of Analog and IP CCTV, Access controls.
Education
B.Tech - ETM
Sri Indu College of Engineering and Technology
08.2012 - 05.2016
Skills
IT Infrastructure Planning
Support system management
Technical fault tracking
Bug tracking
Root cause analysis
Storage Array Management
Customer relationship management
Remote Diagnostics
Internal policy compliance
Process improvement
Hardware integration
Network Engineering
Software diagnosis
Technical documents comprehension
Application support
Technical issues analysis
Mac systems
Staff education and training
Customer service expert
TCP/IP
Performance Optimization
Accomplishments
- Best Employee for Quarter 3 & 4 from Dahua Technology.
- Service Delivery Star for Q3 from Dahua Technology india PVT Ltd.
- Best Performer in Project Delivery in Ministry of Defence from NRT.
Certification
CCNA
Successful Projects
1) Successfully Executed Vande Bharat Railway Project ( Implementation of Mobile CCTV in respected Coaches and Command control) with the Help of Medha Servo Drivers PVT Ltd- PAN India.
2) Implementation of CCTV & Video Analytics in AndraPradesh Police Stations.
3) Implementation of Access & Attendance Systems in Aragen Life Sciences -Hyderabad.
4) Thermal Cameras & VMS implementation for Corporate Sectors - TCS, Flipkart, Dr Reddys Foundations.
5) Implementation of Trans-receiver Module, Network Switches and Firewall for Internet LAN- DRDL , Hyderabad.
6)Provision of CCTV for Runways and Taxbay area Airports Authority of India - Vijayawada International Airport Terminal.
7) Perimeter wall CCTV, Turnkey project-MCEME, Hyderabad.
8) Implementation and Execution of Signage Display with Magic Info Server for Video passage-RailNilayam, Secunderabad, SCR.
9) IP Camera Surveillance System for DRDL Work Centres -DRDL, DRDO - Hyderabad.
10) Installation of CCTV surveillance system's, Computers, Printers , Biometrics Devices and Access Control Units ,Switches and Networks for Orange group of Units -PAN India.
11) Successfully Deployed & Executed CCTV & Video wall projects in Malls & Hotels - Sarath City Capital Mall, Minerva Hotels - Hyderabad.
12) Intelligent Building VDP projects for Raheja & Akshara Constructions.
Timeline
CYBER SECURITY
09-2022
Technical Support Engineer
Dahua Technology
01.2022 - Current
CCNA
01-2021
MCP
01-2021
Network Engineer
NR Telesystems
06.2020 - 01.2022
Network Engineer
Orange Tours and Travels
06.2017 - 06.2020
Field Engineer
Shalini Communications Pvt. Ltd
12.2016 - 06.2017
B.Tech - ETM
Sri Indu College of Engineering and Technology
08.2012 - 05.2016