Sharath Kumar Batta
Network & Security Engineer
Hyderabad
Summary
Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in Networking & Security systems.Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Support Engineer
Dahua Technology
Hyderabad
01.2022 - Current
- Supporting System Integrators , Regional Distributors , Sub Regional Distributors on Software and Hardware Equipments especially from Dahua OEM.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Designed tailored engineering solutions for customers based upon key requirements.
- Delivered Tier-3 support and SME input to internal and external customers.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Researched new tactics to better hone responses and shorten remediation times.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Improving Sales & Business by Supporting Clients and Gaining Positive feedback from them.
Network Engineer
NR Telesystems
Hyderabad
06.2020 - 01.2022
- Advanced Solutions for establishing security and surveillance systems
- End to End Network setup and establishment with Routing,
- Switching and configuring firewall
- Worked on storages servers NAS, DAS and SAS
- Worked on GPS Tracking solutions for vehicles and wireless video surveillance setup for IT organizations
- Resolve, repair and install Fiber optics systems and ensure that they work properly
- Examine and replace faulty and old fiber optic cables and also organizing scheduled maintenance routes
- Technical Support, Desktop Support for pre/post sales
- Worked in Agile environment.
Network Engineer
Orange Tours and Travels
Hyderabad
06.2017 - 06.2020
- Installation and Maintenance of Systems, Printers, CCTVs,
- Biometrics, Access Control and Intercoms
- Configuring Security Systems and Maintaining the Network
- Infrastructure
- Configuring Network LAN, WAN through Cables and installing Wi-Fi
- Access Points
- Maintaining and Administering Computer Networks and Related
- Computing Environments
- Performing Disaster Recovery Operations and Data Backups when required
- IT Asset Management for both hardware and software.
Field Engineer
Shalini Communications Pvt. Ltd
Hyderabad
12.2016 - 06.2017
- Fiber splicing and rectifying problem areas
- Installing GPS devices for Vehicles
- Carry out assigned site activities and ensure installation quality and
- HSE standards are maintained
- Responsible for installation, quality inspection, onsite material management, site inspection reporting and status updating
- Installation/Configuration/Integration/Testing/Troubleshooting and Maintenance of Analog and IP CCTV, Access controls.
Education
B.Tech - ETM
Sri Indu College of Engineering and Technology
08.2012 - 05.2016
Skills
IT Infrastructure Planning
undefinedAccomplishments
- Best Employee for Quarter 3 & 4 from Dahua Technology.
- Service Delivery Star for Q3 from Dahua Technology india PVT Ltd.
- Best Performer in Project Delivery in Ministry of Defence from NRT.
Certification
CCNA
Successful Projects
1) Successfully Executed Vande Bharat Railway Project ( Implementation of Mobile CCTV in respected Coaches and Command control) with the Help of Medha Servo Drivers PVT Ltd- PAN India.
2) Implementation of CCTV & Video Analytics in AndraPradesh Police Stations.
3) Implementation of Access & Attendance Systems in Aragen Life Sciences -Hyderabad.
4) Thermal Cameras & VMS implementation for Corporate Sectors - TCS, Flipkart, Dr Reddys Foundations.
5) Implementation of Trans-receiver Module, Network Switches and Firewall for Internet LAN- DRDL , Hyderabad.
6)Provision of CCTV for Runways and Taxbay area Airports Authority of India - Vijayawada International Airport Terminal.
7) Perimeter wall CCTV, Turnkey project-MCEME, Hyderabad.
8) Implementation and Execution of Signage Display with Magic Info Server for Video passage-RailNilayam, Secunderabad, SCR.
9) IP Camera Surveillance System for DRDL Work Centres -DRDL, DRDO - Hyderabad.
10) Installation of CCTV surveillance system's, Computers, Printers , Biometrics Devices and Access Control Units ,Switches and Networks for Orange group of Units -PAN India.
11) Successfully Deployed & Executed CCTV & Video wall projects in Malls & Hotels - Sarath City Capital Mall, Minerva Hotels - Hyderabad.
12) Intelligent Building VDP projects for Raheja & Akshara Constructions.
Timeline
CYBER SECURITY
09-2022
Technical Support Engineer
Dahua Technology
01.2022 - Current
CCNA
01-2021
MCP
01-2021
Network Engineer
NR Telesystems
06.2020 - 01.2022
Network Engineer
Orange Tours and Travels
06.2017 - 06.2020
Field Engineer
Shalini Communications Pvt. Ltd
12.2016 - 06.2017
B.Tech - ETM
Sri Indu College of Engineering and Technology
08.2012 - 05.2016
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