Sharath Kumar M
Bangalore
Summary
Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Team Leader, Sales Operations
Linking spaces technologies Pvt ltd
Bangalore
07.2022 - Current
- Provided daily direction and guidance to team members in Sales Operations.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Maintained accurate records of customer orders, invoices, and payment information.
- Monitored staff performance and provided feedback on areas of improvement.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
Assistant Manager
Equitas Small Finance Bank Pvt Ltd
Chennai
12.2019 - 05.2022
- Developed and implemented escalations process to ensure customer satisfaction.
- Assisted customers with online banking setup, troubleshooting, and navigation.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Senior Client Relationship Manager
Goodwill wealth management Pvt LTD
Chennai
03.2017 - 10.2019
- Analyzed sales data to identify opportunities for increased revenue generation.
- Developed strategies for increasing revenue generation from existing customers.
- Developed innovative solutions to address client needs.
- Drafted reports, presentations, and other materials for senior management review.
Education
Associate of Science - Computer And Information Sciences
Annamalai University
Chennai 04-2013
High School Diploma -
Nazareth Matric Hsc School
Chennai Avadi 04-2010
Skills
- Stakeholder Management
- Sales Strategy Implementation
- Sales analytics
- Team motivation
- Coaching and Mentoring
- Sales Reporting
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Team Leader, Sales Operations
Linking spaces technologies Pvt ltd
07.2022 - Current
Assistant Manager
Equitas Small Finance Bank Pvt Ltd
12.2019 - 05.2022
Senior Client Relationship Manager
Goodwill wealth management Pvt LTD
03.2017 - 10.2019
Associate of Science - Computer And Information Sciences
Annamalai University
High School Diploma -
Nazareth Matric Hsc School
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