Bukya Sharath Naik
Service Delivery Release Manager
Pune
Summary
Dynamic professional offering innovative solutions to businesses, utilizing strong analytical abilities and a quest for analyzing data to drive organizational growth. Seeking a challenging position in a well-established company that provides opportunities for professional development and the enhancement of skills in the field. With 10 years of experience as an Intelligent Service Delivery Manager, recognized for leadership skills in driving efficiency and cost savings through continuous process improvements. Polished individual with a proactive approach to initiating positive change. Tireless Service Delivery Manager who excels in assessing client needs and developing tailored solutions to promote business opportunities. Background in mentoring others to achieve project milestones. Established decision-maker with exceptional ability to build strong client relationships, enhancing value as a professional.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Service Delivery Release Manager
Amdocs Development Centre India LLP
09.2021 - Current
- Established a centralized release calendar for various projects
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Oversaw risk management and resolution of issues related to release quality and schedule
- Monitored project progress continuously and delivered progress reports
- Ensured adherence to engineering best practices and enforced DevOps policies
- Gathered feedback from teams and customers to enhance the release process
- Identified and reported product release dependencies
- Facilitated cross-program planning to handle dependencies and resolve conflicts
- Led impact evaluations based on project date changes and effectively communicated results
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Enhanced service delivery by developing and implementing efficient processes.
Senior Configuration Analyst
Amdocs Development Centre India LLP
12.2019 - 05.2021
- Conduct thorough analysis of client business requirements through document analysis, workshops, and workflow assessment
- Design and provide feedback on complex configuration requests
- Plan and deploy configuration changes in multiple test environments and production
- Implement configuration requests using Amdocs tools (EPC, PC) and PL/SQL
- Communicate with application teams to understand system capabilities and integration
- Document configuration change requests, impacts, implementation guides, and test recommendations
- Handle incidents and analyze patterns to suggest fixes for common production issues
- Streamlined configuration processes by implementing automation tools, resulting in reduced manual errors and increased efficiency.
- Established clear procedures for configuration management, ensuring consistency in product development stages and enhancing overall quality.
- Enhanced user experience by troubleshooting system issues related to configurations quickly and effectively.
Configuration Analyst
Amdocs Development Centre India LLP
08.2014 - 12.2019
- Conducted thorough analysis of client business requirements and processes using various methods
- Developed data and process models to effectively communicate client requirements
- Customized systems to align with client needs and formulated comprehensive business specifications
- Evaluated trends in key performance indicators, such as revenue and expenses, to identify potential areas for improvement
- Generated monthly reconciliation reports for management, ensuring accuracy and transparency in financial data
- Monitored billing system trends and reconciled billed and unbilled amounts, minimizing discrepancies
- Facilitated seamless communication between business and technical teams to ensure shared understanding of project objectives
- Proactively managed production issues and assumed responsibility for implementation process, ensuring minimal disruption
- Provided comprehensive functional and technical training to new hires, ensuring a smooth onboarding process and efficient knowledge transfer
- Conducted root cause analyses of configuration issues, identifying areas for improvement and implementing corrective actions accordingly.
Education
Bachelor of Science -
Indian Institute of Information Technology
Allahabad 06.2010 - 06.2014
Skills
Requirements Analysis
Incident management
Performance improvement
Client relationship management
Service level agreement management
Incident Management
Stakeholder Management
Change Management
Software Project Management
Vendor Management
Business Analysis Planning
Agile Methodologies
Software Development Life Cycle (SDLC)
Requirements Analysis
Timeline
Service Delivery Release Manager
Amdocs Development Centre India LLP
09.2021 - Current
Senior Configuration Analyst
Amdocs Development Centre India LLP
12.2019 - 05.2021
Configuration Analyst
Amdocs Development Centre India LLP
08.2014 - 12.2019
Bachelor of Science -
Indian Institute of Information Technology
06.2010 - 06.2014
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