Sharath V Yajaman

• Designed and prepared technical reports, studies, and related documentation.
• Monitored and tracked team progress to identify improvement opportunities.
• Maintaining service level agreement (SLA's)
• Tracking on Volumes Enqueued and Dequeued
• Identified process gaps, determined solutions and implemented updates to build efficiency of the team
• Managed team in absence of team leader
• Work allocation, Reporting, leave tracking and other administrative tasks handled with accuracy
• Delegated and monitored progress of assignments, ensuring achievement of all deadlines
• Improved client satisfaction by findingc relative solutions to problems
• Recognized by management for providing exceptional client service
• Responsible for analyzing and reviewing user profiles, videos, pictures and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by systems
• Removing the inappropriate content from the internet based on the policy guidelines given by the client

Client : Google

• Promoting school related books ( State, CBSE andICSE)
• Promoted video based learning as companies allbooks were backed by ‘Adobe flash’ based software
• Handling business with reputed schools,buildinggood relationships with school management anddeveloping sales were the main responsibilities and It was accomplished.

• I established the NGO which provides school related extra curriculum mainly Vedic Mathematics and
• Computer Programming for Kids