Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SHARAT S KUMAR

New Delhi

Summary

Assertive Operations Manager with 7 years at Safexpress Pvt. Ltd., expertly managing multi-region logistics, supply chain management, and team leadership. As the Single Point of Contact (SPOC) for three regions in India, I lead a team of 10 Area Managers and 3 Regional Operations Managers to drive operational efficiency and growth. I have successfully handled top-priority customers nationwide, including overseeing ATM deliveries for leading firms such as NCR and Hitachi, managing over 100 high-value projects annually and generating revenues exceeding ₹6 crore. A result-oriented professional with 7 years of experience in the areas of: Project Logistics, Vendor Management, Customer relationship management, Dispute Resolution, Deadline Management, Team Management, Process Improvement Training, Resource Management, Strategic Planning, New Client Handling, Fleet Management, Warehouse / Inventory Management.

Overview

7
7
years of professional experience

Work History

Operations Manager

Safexpress Pvt. Ltd.
Gurugram
04.2018 - Current
  • Serve as SPOC for 3 regions, ensuring seamless logistics operations
  • Manage a team of 10 Area Managers and 3 Regional Operations Managers, enhancing productivity
  • Oversee logistics from inventory to transportation, ensuring timely fulfillment for top-priority customers, including ATM deliveries across India
  • Collaborate closely with top ATM companies such as NCR and Hitachi to ensure reliable service
  • Execute over 100 large-scale projects annually, including critical government assignments
  • Drive cost-saving initiatives, reducing transportation expenses by 15%
  • Implement route optimization strategies, improving delivery times and reliability
  • Ensure compliance with regulations and optimize vendor relationships
  • Attained a 95%+ on-time delivery rate across three regions
  • Reduced transportation costs by 15% through fleet and vendor management
  • Improved warehouse productivity, lowering turnaround time
  • Introduced Power BI dashboards for enhanced KPI tracking and decision-making
  • Increased customer satisfaction scores through effective team leadership
  • 12 Crore plus Sale for Project Deliveries in the year 2018-2019

Education

MBA - MARKETING AND OPERATIONS

FOSTIIMA BUSINESS SCHOOL
New Delhi
05-2018

Skills

  • Project Logistics
  • Vendor Management
  • Customer relationship management
  • Dispute Resolution
  • Deadline Management
  • Team Management
  • Process Improvement Training
  • Resource Management
  • Strategic Planning
  • New Client Handling
  • Fleet Management
  • Warehouse / Inventory Management
  • Multi-Region Operations
  • Leadership & Development
  • Logistics Optimization
  • Performance Metrics
  • Stakeholder Management
  • Cost Reduction
  • Data Analysis
  • Regulatory Compliance
  • MS Office
  • Data Analytics Tools
  • PowerBI

Accomplishments

  • Attained a 95%+ on-time delivery rate across three regions.
  • Reduced transportation costs by 15% through fleet and vendor management.
  • Improved warehouse productivity, lowering turnaround time.
  • Introduced Power BI dashboards for enhanced KPI tracking and decision-making.
  • Increased customer satisfaction scores through effective team leadership.
  • 12 Crore plus Sale for Project Deliveries in the year 2018-2019.

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1

Timeline

Operations Manager

Safexpress Pvt. Ltd.
04.2018 - Current

MBA - MARKETING AND OPERATIONS

FOSTIIMA BUSINESS SCHOOL

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SHARAT S KUMAR