Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharauf Khan

Mumbai

Summary

Dynamic Assistant Manager with a proven track record at S.S Roadlines, excelling in employee training and performance management. Recognized for enhancing customer service and operational strategies, fostering a collaborative environment, and driving team success through effective conflict resolution and coaching. Committed to achieving business goals and improving employee effectiveness.

Overview

10
10
years of professional experience

Work History

Assistant Manager

S.S Roadlines
Mumbai
01.2025 - Current
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Assistant Manager

Blue Dot BRDG India PVT LTD
Mumbai
06.2023 - 01.2024
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed customer service inquiries and complaints promptly.
  • Established processes for monitoring customer satisfaction levels.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Collaborated with management on developing strategic plans for achieving business goals.

Team Leader

Nykaa.com
Mumbai
07.2015 - 06.2023
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified the needs of customers promptly and efficiently.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Conducted regular performance reviews to assess individual team member progress.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Assessed company operations for compliance with safety standards.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

Some College (No Degree) - Interior Design

Rizvi Management College
Bandra, Mumbai
03-2012

High School Diploma -

Rosary High School
Mumbai
03-2009

Skills

  • Employee training
  • Performance management
  • Customer service
  • Operational strategy
  • Conflict resolution
  • Team building

Accomplishments

  • Best Performer.
  • Star of the year.

Timeline

Assistant Manager

S.S Roadlines
01.2025 - Current

Assistant Manager

Blue Dot BRDG India PVT LTD
06.2023 - 01.2024

Team Leader

Nykaa.com
07.2015 - 06.2023

Some College (No Degree) - Interior Design

Rizvi Management College

High School Diploma -

Rosary High School

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Sharauf Khan