Sharayu Nemade

• Provided L2 and L2.5 support to client, resolving application issues efficiently.
• Conducted thorough analysis of workflow monitor logs to identify production issue causes.
• Investigated Production Max run job issues by analyzing procedures and identifying problematic SQL queries.
• Compared database table columns across applications to address critical production data discrepancies.
• Created change requests for tablespace or service downtime, following up with stakeholders for approvals.
• Identified recurring production bugs, created problem tickets, and assigned tasks to relevant teams.
• Initiated and participated in IT bridge calls and MIM calls to address high-impact business issues.
• Monitored job statuses using Control-M, handling job-related issues effectively.

Providing L2 and L2.5 support to the client.

• Receive and resolve application issues from users.
• Trying to get the exact cause for Production issues by analyzing the workflow Monitor session log and then linking it to Workflow Manager and then Workflow designer to get the mapping details between source and target.
• Trying to get the exact cause for Production Max run job issues by analyzing the Procedure and find out the culprit SQL queries.
• Handling Key violation errors while data load from file to Oracle database through Informatica and Oracle Procedures.
• Comparing of Database table columns from different applications by looking into interface document to solve critical production data issues.
• Creating Change request for Table space or service down issues. Taking follow-up with all stake holders to get the approval for the Change release.
• Identify the repeated bug in Production environment and create the problem ticket and assign the problem task to the concerned team by putting the initial analysis in the problem description and take follow-up later till closure.
• Initiate and actively participate in IT bridge calls and MIM calls to resolve the issues, which has high impact on business.