Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharda Jha

Credit Control
New Delhi,Delhi

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking Deputy Manager proficient in all operational areas of organizations. Dedicated to enhancing revenue, customer loyalty and team efficiency to grow profits and support long-term business sustainability. Sought out continuous professional development opportunities to further develop expertise in operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.

Overview

18
18
years of professional experience

Work History

Deputy Manager

Toyo India Pvt. Ltd.
New Delhi, Delhi
2011.02 - Current
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted senior manager with payroll, scheduling and cash deposits and receipts.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, of their account.
  • Prepared annual budgets with controls to prevent overages.
  • Eliminated functional bottlenecks by streamlining communication channels between company & client.
  • Conducted audits annually.
  • Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
  • Partnered with upper management in executing functional strategies and reporting capabilities.
  • Worked collaboratively with [Type] departmental team and served on health and safety committee.

Executive

Globe Publication Pvt. Ltd.
01.2009 - 02.2011

Making MIS report using FoxPro

· Working as a billing administrator

· Doing back office work.

· Responsible for ordering & billing process using FoxPro.

· Apply Draft & T.T. in foreign currency & write cheque in different currency.

· Keeping track in foreign exchange & Good office committee.

· Maintain & update data base.

· Sending Performa or quotation to client according to their requirement .

· Processing the order after receiving the payment from client.

· Send order and payment to publisher in International level.

· Interaction with publisher and client about their requirement.

· Making bills, remittance and send it to client and get the

acknowledgement.

· Doing correspondence with client & publisher in International level.

· Making manual reports.

Making MIS report using FoxPro

· Working as a billing administrator

· Doing back office work.

· Responsible for ordering & billing process using FoxPro.

· Apply Draft & T.T. in foreign currency & write cheque in different currency.

· Keeping track in foreign exchange & Good office committee.

· Maintain & update data base.

· Sending Performa or quotation to client according to their requirement .

· Processing the order after receiving the payment from client.

· Send order and payment to publisher in International level.

· Interaction with publisher and client about their requirement.

· Making bills, remittance and send it to client and get the

acknowledgement.

· Doing correspondence with client & publisher in International level.

· Making manual reports.

Making MIS report using FoxPro

· Working as a billing administrator

· Doing back office work.

· Responsible for ordering & billing process using FoxPro.

· Apply Draft & T.T. in foreign currency & write cheque in different currency.

· Keeping track in foreign exchange & Good office committee.

· Maintain & update data base.

· Sending Performa or quotation to client according to their requirement .

· Processing the order after receiving the payment from client.

· Send order and payment to publisher in International level.

· Interaction with publisher and client about their requirement.

· Making bills, remittance and send it to client and get the

acknowledgement.

· Doing correspondence with client & publisher in International level.

· Making manual reports.

CRM Executive

Eureka Forbes Pvt. Ltd.
07.2005 - 12.2008

· Coordinate with each and every department of office

· Coordination with managers and department head.

· Keeping track all over office function.

· Looking after sales, receiving calls from call center for all India North Region.

· Interaction with the customer, Dealers and Distributors for their complaints inquires regarding different products of Eureka Forbes.

· Looking after sales requirement of the 10 major branches in Delhi.

· Job involves handling customer’s quires, service request and grievances.

· Also responsible for maintaining steady base of satisfied customer.

· Monthly presentation at Regional office.

· Making monthly & yearly report.

Education

MBA - Finance & Marketing

Sikkim Manipal University
New Delhi
2008

Bachelor of Arts - Arts

Delhi University
New Delhi
2005

High School Diploma -

CBSE
Delhi
2001

High School Diploma -

CBSE
Delhi
1999

Skills

  • Task delegation
  • Purchasing and planning
  • Performance improvements
  • Cost analysis and savings
  • Decision-making capabilities
  • Recruiting and interviewing
  • Cost Control
  • Contract Management
  • Financial Management
  • Staff supervision
  • Operations management
  • Business administration
  • Strategic planning
  • Business planning
  • Negotiation
  • Project Management
  • Process and procedure development
  • Communication
  • Critical Thinking

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Deputy Manager

Toyo India Pvt. Ltd.
2011.02 - Current

Executive

Globe Publication Pvt. Ltd.
01.2009 - 02.2011

CRM Executive

Eureka Forbes Pvt. Ltd.
07.2005 - 12.2008

MBA - Finance & Marketing

Sikkim Manipal University

Bachelor of Arts - Arts

Delhi University

High School Diploma -

CBSE

High School Diploma -

CBSE
Sharda JhaCredit Control