SHARDA TAMANG
Senior Administration Professional | Operations & Facilities Management | Planning & Leadership | 18+ Years In Corporate Administration
Kol
Summary
To succeed as a professional through continuous process of learning and unlearning.
Seeking professional and intellectually challenging assignment with an organisation which provides tremendous learning avenues; encourages and nurtures new ideas and adds value to knowledge areas of my interest.
Administration, HR and Customer Relations.
Versatile Administrative Manager who applies exceptional organizational skills while overseeing both smaller and larger administrative teams. Capable of managing multiple task simultaneously and meeting tight timelines. Focused on ensuring efficient office operations through effective management methods.
Overview
4
4
Languages
19
19
years of professional experience
Work History
Manager Administration (Section Head)
Essel Mining & Industries Limited
04.2023 - Current
- Corporate Admin Services: Day to day monitoring of admin operation and understand the need of employee with respect to admin services.
- Ensuring seamlessly support to EMIL employees for material logistic, printing & stationery, telecom services and routine admin services, guest house upkeep, etc.
- Supervising the services & support through Facility Management partner at all EMIL offices.
- Arrangements & Closely monitoring and seamlessly coordinating the VIP, EMIL, Group senior management logistic and accommodation.
- Supporting club membership process for EMIL Directors and senior management.
- Negotiate the cost and supervise product / service camp for employees through service partners.
- Developing good association with external partner such as club representatives, service provider venders to get the quality response.
- Office Administration & Facility Management: Coordinate and manage Housekeeping and Pantry Services. Managing efficiently interiors of office floor & reception area.
- Manage Security Services for Office premises. Manage other contractual Service like Pest Control, Plumbing, Electrical maintenance, Telephone Clearing, Carpenter etc.
- Ensure smooth operation of EPBX systems at Office.
- Facilitate different daily services like – Newspaper delivery, Cable TV operation, Lunch room facility, daily tea & snacks.
- Managing Office Stationery
- Managing Office assets like Card Swipe, Tea Vending machine, Office Furniture’s, Fire Extinguishers and Electrical appliances.
- Organize Board/Chairman/VVIP’s regular meetings
- Budget Planning & Cost Management: Lead Planning & Budgeting (P&B) for the Administration Department, ensuring effective cost control, resource allocation, and operational efficiency
- Service Excellence: To deliver uninterrupted, safe and sustainable services to EMIL employee with a TAT of 24 hours Internal Customer, Senior Executive Support - ensure all support satisfaction for closure of all escalations
- To deliver sustainable services to ABG Travel Portal Mgt. with a TAT of 24 hours to Employee, Admin & HR ensure all Support Satisfaction for closure of escalations
- Guest House Management: Manage day to day operation of VVIP guest house for Job band 5 and above. Upgradation of facilities at guest house on periodical basis. Monitor Manpower deployed in guest house. Co-ordinate with ABG portal, ABMCPL and other agencies for guest house operations. Preparation and timely submission of MIS
- Travel Assistance: Arrangement for Air & Train Ticket booking for Company guests and New Joinee. Arrangement of accommodation for Company guest, New Joinee and VVIP movement. Arrangement of local transport as per requirements, Facilitate overseas travel of Employees.
- Invoicing and Record keeping: Checking of all admin related Bills and after initial Scrutiny put up to DH HR for Final Bill passing.
- Ensure timely release of payment to the Vendors related to Admin Expenses.
- A Unit of Aditya Birla Group of Companies
- Event Management: Contribute with inputs to finalize the venue for events. Planning, supervising the implementation of events, MICE etc. Delivering assign responsibilities for the function & events of large magnitude.
- Managing My Car Portal: Work as Admin SPOC for EMIL HO Kolkata Office for My Car portal, Coordination with Employee and Vendors for from procurement process till timely delivery of the Car. Arranging authorization to employee to use the Car post procurement of the same.
- Projects / Miscellaneous: To Communicate and Share with various admin and security related reports with respective stakeholders within Business and Group Admin team.
- To Involve Business Admin in contracting Process
- Acting as a single-point contact in case of emergencies like accidents. Support to any special project implementation.
- Coordination of ABG Travel Portal new Initiatives & roll out project.
Assistant Manager Administration (Regional Lead)
Godrej Properties Limited
06.2018 - 04.2023
- Facility Management - Monitor and control facility management services through the Housekeeping Team deployed at Site Offices and at Regional Office. Ensure upkeep of office premises and safety & security of Kolkata Office
- Ensure maintenance of all office equipment’s, assets and properties of company in Kolkata.
- Travel management - Ensure accommodation, transport and travel for internal and external stake holders.
- Planning & Budgeting - Plan, budget and control the expenses by capturing and monitoring recurring and non-recurring expenses to ensure services in competitive cost without compromising quality.
- Statutory Compliance Plan, Ensure statutory compliance under Shops & Establishments, Contract Labour, Minimum Wages for Contract Labour, Maternity Benefits, ESI, Govt. Licenses or Business and other Govt. regulations, Implement statutory changes as and when occur
- Vendor Management - Ensuring no escalations by vendors with regard to Bill Payments for the services rendered, timely Billing clearance within the time frame of 30-45 days and no audit discrepancies detected, No disruption in any of the service
- Management of Contract Employees from onboarding, to maintaining Attendance for payroll every month to their exit.
- Overseeing the implementation of policies and guidelines adopted from time to time
- Signing the cashbook and checking the vouchers of cash expenses. Signing all the official papers, rent deeds
- Liaisoning with government offices, staffs, and other vendors to get the work done on time with the least expense.
- Managing Annual Maintenance contract of Assets
- Employee Engagements, Driving Regions Engagement through welfare activities
- Interact with different departments and conduct quarterly Feedback Survey for executing the maintenance of all equipment in the organization and enhancing the overall efficiency
Assistant Manager Administration (Circle Head)
Indus Towers Limited
11.2014 - 12.2017
- Facility Management
- Security Management
- Event Management
- Travel and Hotel bookings
- Transport Management
- Canteen Management by overseeing Canteen operations to provide wholesome, hygienic food at economic cost. Budgeting & Managing cost optimization
- Vendor Management
- Lease Agreement Management
- Cluster Offices Management
- Asset Management
- Purchase Management
- Stationary Management
- Control Environment Management like ISO and Statutory compliance related to Visitor management at Circle Office, Audit results and Internal Policy Adherence. Elevator fitness check and various office compliances – Housekeeping Staffs, Drivers, Security, Cabs Hired , Fire NOC, Notice Board displayed etc- Office Expansion and Offsites
- Maintaining & Reconciliation various spreadsheets, databases, and report files on a daily, weekly, and monthly basis
- Employees Safety - adherence to the safety rules in the office premises and also at Cluster Offices.
- Coordination of interviews conducted at Circle level.
- Work closely with the HR Head to ensure professional on Boarding & Induction process, coordinating training workshops with registered agencies to fulfill the training needs of new joiners/ employees.
- Proper Liaoning between senior management, customers, colleagues and vendors to streamline flow of information on administrative part
- Ensuring proper grievance redresser system for any cases highlighted.
- Preparing Monthly Employee Engagement Calendar for the Circle HR Head
- Conducting employee welfare and engagement activities on a regular interval by having Family get-together, monthly Fundoo Friday’s, birthdays and Anniversaries and Festive celebrations at Circle and at Field.
- Managing Official Event such as Townhall, Meetings, Monthly reviews and Conference calls
- Extending support in conducting organization’s vision and value workshops and various training programs for employees.
- Attendance Management of the Circle Employees for payroll/Late/Work Life Balance
- Total Quality Management for Administrative Activities
- Hired, trained and supervised small team of administrative staff members
Senior Executive Admin
MSR IT Solutions Pvt. Ltd.
02.2012 - 11.2014
- Office Site Maintenance and Development
- Facility Management
- Logistics Management
- Travel & Transport Management by setting up travel arrangements, itineraries, airline reservations, transport arrangement and hotel accommodations.
- Security Management
- Stationary Management
- Vendor Management
- Asset Management
- Purchase Management
- Accommodation assistance for the new joiners
- Handle office cash receipts and petty cash drawer
- Managing end to end Client Visits in India
- Leave Management
- Admin Induction
- Maintaining Purchase Order Process and Procurements
- Safety & Health Management
- Organising Events
- Maintaining Admin related records, assets inventory
- Liaison with external agencies including Government authorities
- PR Activities
Admin Executive cum Front Office
Globsyn Technologies Limited
12.2009 - 01.2012
- Handling customer’s queries through telephone calls and assisting them with proper feedback and guidance.
- Front Office Management.
- Office Management and Coordination.
- Visitor Management.
- Arrangement and Scheduling Travel Tickets for The Directors and employees.
- Managing Vendors.
- Housekeeping Management.
- Generating Monthly reports of STD Calls, ISD Call, Incoming & Outgoing Couriers, Customer Interaction, Stationary Stocks and Medicine Inventory.
- Raising Requisitions.
- Raising Purchase Order.
- Invoice Validations and Payments Followups with the Accounts Department.
- Scheduling and managing the Admission process with the Enrolment team during Admissions.
Customer Care cum Front Office Executive
Bengal Hyundai
05.2007 - 11.2009
- Basically, Handling Customers.
- Managing Front office.
- Opening Job Orders through Customer Interaction.
- Grievance handling and registration and other customer relationship tasks.
- Generating service Follow up, CSI report and communicating the Technical team.
- Handling general Administrative works and Office Management.
- Generating customer database and log along with generating reports for the same.
Education
M.A -
Rabindra Bharati University
01-2010
B.A. Honours - undefined
Calcutta University
01-2007
I.S.C. - undefined
01-2004
I.C.S.E. - undefined
01-2002
Skills
Capable of managing multiple tasks with an emphasis on retaining quality standards
Ability to quickly assess and prioritize projects and office tasks
Familiar with all MS Office Suite applications
Proficient at evaluating problems and quickly devising practical solutions
Professional Achievements
Awarded with Pride Award based on Performance Recognition Delivering Excellence H1 2024 at Essel Mining & Industries Limited in December 2024., Awarded with Godrej prestigious Legends Award under the category of Best Business Enabler in July 2021, Awarded with Regional Certificate of Appreciation for Outstanding Performance for Q4 for Customer Centricity & Delivering Results in June 2021., Rewarded with Regional Award for Outstanding Performance & Contribution on October 2020., Rewarded with Bright Spot Award within a year of Joining GPL, Kolkata on October 2019, Won the best Circle Head Administration Award competing against 13 Circles within 9 months of Joining Indus Towers Ltd in September 2015, Was Awarded for Excellent Support Function Member by the Circle CEO within 3 months of moving into Mumbai Circle of Indus Towers Ltd. in March 2016
Personal Dossier
- Date of Birth: 13th Aug 1985.
- Permanent Address: AG- 36, Radhashyam Apartment Kol 102
Timeline
Manager Administration (Section Head)
Essel Mining & Industries Limited
04.2023 - Current
Assistant Manager Administration (Regional Lead)
Godrej Properties Limited
06.2018 - 04.2023
Assistant Manager Administration (Circle Head)
Indus Towers Limited
11.2014 - 12.2017
Senior Executive Admin
MSR IT Solutions Pvt. Ltd.
02.2012 - 11.2014
Admin Executive cum Front Office
Globsyn Technologies Limited
12.2009 - 01.2012
Customer Care cum Front Office Executive
Bengal Hyundai
05.2007 - 11.2009
I.C.S.E. - undefined
I.S.C. - undefined
B.A. Honours - undefined
Calcutta University
M.A -
Rabindra Bharati University