Shardendu Kumar

• Business Banking Specialist at ICICI Bank plays a crucial role in managing corporate banking opportunities
• Key responsibilities include relationship building, maximizing operating income, client service, and client visits.
• Created independent tools to verify data and results of analytical systems.
• Provided leadership and direction to grow team portfolio and increase revenue.
• Increased revenue generation through targeted marketing initiatives aimed at expanding client base.
• Conducted evaluation and monitoring of specific investment types to provide insight to investment management team.
• Trained junior team members on best practices related to business banking services and products.
• Streamlined loan application processes for faster approval rates and increased client retention.
• Ensured timely resolution of complex customer issues by liaising with relevant departments and stakeholders.
• Improved portfolio growth by identifying potential prospects through market analysis and networking events.

• Zonal Head - Payments Business, provided strategic leadership for credit card business growth, drove business development, managed risk, built relationships, tracked performance metrics, provided training and market insights, and led team of over 100 credit card professionals.
• Analyzed performance metrics, adjusting strategies as needed to meet or exceed targets consistently.
• Leveraged data-driven insights to make informed decisions regarding staffing needs, budget allocations, and resource planning.
• Business Development: Drove customer acquisition, portfolio expansion, and revenue generation by sales teams, marketing, and product development with collaboration with product team.
• Risk Management: Zonal Head role also included timely monitoring on credit risk, fraud prevention, and compliance. We work closely with risk teams to maintain healthy credit card portfolio.

• Built and maintained relationships with new and existing clients while providing high level of expertise
• Maintained knowledge on banking products and distribution to provide optimal service support
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service

Built and maintained relationships with new and existing clients while providing high level of expertise
Maintained knowledge on banking products and distribution to provide optimal service support
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service