Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
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Shardrach Samuel

Shardrach Samuel

Team Leader , Sr Analyst
Hyderabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Team Leader KYC

JP Morgan Chase
Hyderabad
06.2021 - Current
  • Collaborate with the Lines of Business, Consumers, Compliance, and Technology to perform root cause analysis and develop the strategic remediation path for existing data quality issues for data being sourced into and consumed from the PRD Analytics Platform.
  • Fair understanding of complex metrics implementation end to end lifecycle and solutioning, assimilate systems, data to help generate summary/detailed level diagnosis. This includes understanding the end to end process and controls.
  • Coordinate with Lines Business Leads, Reference Data Domain Leads and Functional Domain SME’s to understand data capabilities, current state solutions and assess the ability to deliver a strategic platform
  • Develop strategies for effective data analysis and reporting, select, configure and implement analytics solutions
  • Extract reports from multiple sources (e.g. operations, IT, client feedback)
  • Build systems to transform raw data into actionable business insights, gathering, modeling and analyzing data to test hypothesis and size opportunities;
  • Building technology solutions to aggregate data and develop metrics , applying institutional knowledge from the Operations in Reference Data; monitor progress against project plans until completion and delivery
  • UAT Testing Updating JIRA

Purchase Supervisor /Officer Candidate

First Abu Dhabi Bank
Dubai
03.2019 - 11.2020
  • Client onboarding inline with compliance and Due diligence
  • facilitate quality assurance and internal audits
  • Review SOP ,Collaborating with Multiple stake holders for Procedures and Update
  • Review of CIP and Escalation
  • Review of CIP from AML /KYC perspective
  • Daily ,Weekly Client audits
  • Execution of Internal and compliance requirement

Relationship Officer

Mashreq Bank
Dubai
06.2017 - 01.2019
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Establishing & strengthening relationship Prospecting & meeting walk in customers of the Bank and conducting Quick Need Analysis.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Officer /Collections Specialist

Azzite Claims and recovery
Dubai
10.2015 - 04.2017
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.

Education

Bachelor of Commerce - Accounting And Finance

Kakatiya University
Warangal India
04.2001 -

Skills

Team building and leadership

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Accomplishments

  • Collaborated with team for Implementation of new work flow tool development
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through testing.
  • Documented and resolved Technical and non technical errors
  • Effective Communication Follow ups with stake holders

Additional Information

I wish to disclose that am physically disabled, affected by polio by birth .I use an elbow crutch which enables and assist my mobility .Am in terms with my disability that I developed optimistic attitude ,being analytical ,embracing change with determined progress ,working relentlessly in improving standards an attitude that motivates and influences my role in the job assigned .Am active and outgoing person who enjoys socializing and keep social activities such as Public speaking (Toastmaster’s club) and Singing.

Interests

Singing

Timeline

Team Leader KYC

JP Morgan Chase
06.2021 - Current

Purchase Supervisor /Officer Candidate

First Abu Dhabi Bank
03.2019 - 11.2020

Relationship Officer

Mashreq Bank
06.2017 - 01.2019

Officer /Collections Specialist

Azzite Claims and recovery
10.2015 - 04.2017

Bachelor of Commerce - Accounting And Finance

Kakatiya University
04.2001 -

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Shardrach SamuelTeam Leader , Sr Analyst