SHARDUL KSHIRSAGAR
Pune
Summary
I'm a business graduate with around 3 years of real-world experience navigating both B2B and B2C landscapes, from closing deals with clients to understanding what truly drives customer decisions. With a BBA in International Business, I’ve had the chance to blend global business concepts with hands-on sales and marketing execution.On average, I’ve consistently achieved 115% of daily targets while handling loan portfolios worth $750,000 per day. I’m at my best when there’s a challenge on the table and people counting on me, that’s where trust is built, and real results follow — not just for the company, but for every client I work with.
Overview
2
2
years of professional experience
Work History
Customer Support Agent
Concentrix
Pune
06.2025 - 02.2026
- Assisted customers with inquiries about products and services.
- Provided timely responses to customer emails and chat messages.
- Documented customer interactions in the support ticketing system.
Customer Support Agent
Mphasis
Pune
12.2023 - 06.2025
- Managed a high-volume portfolio of mortgage loan inquiries, consistently exceeding daily processing targets by 115% - averaging 150 loans/day against a target of 130, contributing to a yearly volume of $234M.
- Handled 25–30 interactions per day, offering tailored support across B2B and B2C channels,and resolving queries related to policy status, account issues, and process clarifications with accuracy and speed.
- Proactively identified opportunities to upsell and cross-sell relevant insurance products by understanding customer needs and presenting tailored solutions.
- Maintained detailed case logs and updated CRM systems to ensure data accuracy and efficient follow-ups.
- Successfully navigated and resolved escalated customer issues, demonstrating strong problem solving skills and maintaining positive client relationships even in challenging situations.
- Mentored and supported over 20+ new associates during onboarding cycles, contributing to smoother knowledge transfer and improved domain understanding across batches.
Education
BBA - International Business
Modern College
PuneIntermediate -
Balbhim College
Beed, MHHigh School -
Sanskar Vidyalaya
Beed, MHSkills
- Microsoft Office- Word
- Microsoft Office- Excel
- Microsoft Office- Powerpoint
- K11- Professional Sport Nutritionist
Accomplishments
- K11 Certified- Professional Sport Nutritionist
- Participated and Volunteered at the cultural college fest for all 3 years
- Volunteered for teaching under-privileged kids during college initiative
- Appointed as school's Vice-Captain, Monitor at various stages of academic life.
- Actively participated and won in inter-school sports events
Extracurricular Activities
K11 Certified- Professional Sport Nutritionist Participated and Volunteered at the cultural college fest for all 3 years Volunteered for teaching under-privileged kids during college initiative Appointed as school's Vice-Captain, Monitor at various stages of academic life. Actively participated and won in inter-school sports events
Hobbies and Interests
- Physical Training
- Nutritionist
- Reading
- Anime Watching
- Listening Music
Projects
Comparative Analysis of Amazon and Flipkart, 05/01/19
Personal Information
- Date of Birth: 10/17/97
- Nationality: Indian
Languages
- Marathi
- Hindi
- English
- Marathi
- Hindi
Timeline
Customer Support Agent
Concentrix
06.2025 - 02.2026
Customer Support Agent
Mphasis
12.2023 - 06.2025
BBA - International Business
Modern College
Intermediate -
Balbhim College
High School -
Sanskar Vidyalaya