Shardul Mehta
Mumbai
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
19
19
years of professional experience
Work History
Key Account Manager
ZingHR
Mumbai
09.2022 - Current
- Established and nurtured strong client partnerships, leading to increased business expansion.
- Conducted strategic meetings with key stakeholders, analyzing customer requirements and devising action plans.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Sought out opportunities for upselling additional products or services to existing customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
- Led quarterly and annual planning meetings with key accounts to align business goals and strategies.
Senior Manager Client Ops
Loginext Solutions
Mumbai
10.2019 - 09.2022
- Successfully oversaw delivery and operations for LogiNext, ensuring high customer satisfaction in the APAC, SEA, and West India markets.
- Achieved account expansion throughout APAC, SEA, and West India by effectively communicating product capabilities and demonstrating ROI to senior stakeholders
- Targeted detractors' concerns and actively resolved key stakeholder issues, leading to an increase in NPS scores and the conversion of customers into promoters
- Assisted in the product's growth by successfully upselling multiple customization requests through understanding unique customer use cases.
- Engaged frequently with CXOs in face-to-face interactions to align strategic priorities, define quarterly targets, and foster networking within untapped regions.
Senior Manager
AGS Transact
Mumbai
06.2018 - 05.2019
- Managed relationship and fleet of over 3000 ATM's for the largest private sector bank in India
- Generated various reports to showcase the efficiency of the ATM Management Center in enhancing ATM uptime and meeting customer expectations
- Streamlined contract process by coordinating with internal Legal Team and engaging in discussions with the Customer for clarifications
- Managed the timely renewal of Annual Maintenance Contracts (AMC) with customers
- Responsible for managing escalations through effective tracking and timely resolution, serving as a single point of contact for regional and zonal heads.
- Managed nationwide implementation and successful completion of EMV Roll Out for HDFC Bank and Axis Bank.
Account Support II
NCR Corporation India Pvt Ltd
Mumbai
09.2007 - 05.2018
- Managed relationship with large investment banking firm overseeing their 5000+ servers across 10 countries in 40 data centers.
- Generated customer-specific reports on a weekly, monthly, and quarterly basis.
- Signed Annual Maintenance Contracts (AMCs) with customers
- Billed customers for MRR and T&M according to contract terms.
- Successfully handled escalations, ensuring timely resolution.
- Conducted Part Usage Analysis, Repeat Failure Analysis, and Bad Actor Analysis to enhance Customer feedback
Customer Service Associate
Tata Consultancy Services
Mumbai
09.2005 - 08.2016
- Played a key role in enhancing customer experience and driving revenue for a prominent US retailer.
- Handled inbound customer service complaints and resolved customer queries to delight customers at the end of each call.
- Focused on fostering customer loyalty, resulting in increased store revisits and higher sales conversion rates for a Retail Chain.
Senior Customer Service Advisor
Zenta
Mumbai
10.2006 - 08.2007
- Handled customer queries about temporary holds placed on cards due to suspected fraud at a reputed US credit card company.
- Verified charges made on customer's card by making outbound calls to ensure there were no fraudulent charges on their account
- Took necessary actions on accounts upon discovering fraudulent charges.
Education
SSC -
St.Mary's English High School
DombivliHSC -
DNC Junior College
MumbaiBachelor of Science - Information Technology
Bhartiya Shiksha Parishad
MumbaiSkills
- Key Account Management
- Growth strategy
- Consultative Selling
- Relationship Building
- Client Onboarding
- Negotiation and Stakeholder Management
Timeline
Key Account Manager
ZingHR
09.2022 - Current
Senior Manager Client Ops
Loginext Solutions
10.2019 - 09.2022
Senior Manager
AGS Transact
06.2018 - 05.2019
Account Support II
NCR Corporation India Pvt Ltd
09.2007 - 05.2018
Senior Customer Service Advisor
Zenta
10.2006 - 08.2007
Customer Service Associate
Tata Consultancy Services
09.2005 - 08.2016
SSC -
St.Mary's English High School
HSC -
DNC Junior College
Bachelor of Science - Information Technology
Bhartiya Shiksha Parishad
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