SHAREEF MOHAMED KHASIM
Banking, Finance, Customer Relationship Management
Flat 505/1, DB Ozone, Dahisar, Mumbai 401107, Mob:9739343313 ,Email : shareef137@gmail.com
Summary
- A PGDBA graduate (Marketing & Customer Relationship Management) and proven expert in business & financial analysis with more than 16 years of well demonstrated skills in managing banking process, products & clients.
- Well experienced handling banking activities like clearing, cash, Forex remittances, trade finance, investments products, MF, insurance, operations, planning, budgeting & business analysis, product/process designing & implementation, client management
- Gained extensive knowledge working with core banking applications like FINACLE, FLEX CUBE, Trade Finance, FCRM (Customer Query Resolution), CMS, and HRMS systems.
- Excellent interpersonal & communication skills with strong abilities in relationship management
Overview
20
20
Years of total experience including over16 years in Banking
Work History
Assistant Vice President, Programme Manager
Yes Bank Ltd, Corporate Office
Mumbai
10.2021 - Current
- Lead projects with focus on new systems changes for launching of new URC branches (Ultra Rural Branches) across India
- Focus on improving current work processes, increasing controls, reducing costs and improving quality and service
- Responsibilities includes negotiations of pay outs, drafting and executing Principal & SLA agreements with vendors, process documentation of procedures, building requirements, timeline planning, leading project calls, testing (UAT) and implementation
- Taking care of 150 URC branches & managing 5 vendor clients across India
- Working with users to formulate and document business requirements
- Identifying, investigating and analyzing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices and system functionality
- Creating training documentation and conducting formal training classes
- Manage work assignments and workload balancing for team
- Initiate and lead efforts to automate manual processes, contributing to development of methods to improve processes or increase control
- Resolve and reconcile complex business problems and escalations while working with counterparts in other organizations
- Draft business proposals for improvements and influence the prioritization process for anticipated future system & business requirements
- Conduct complete analysis of business problems factoring in seasoned understanding of processes and systems within departments
- Subject matter expert and acting as a information source, providing guidance and assistance in projects and decision making process
- Able to independently perform root cause analysis and document an issue/risk review summary or timeline
- Serves as a point of contact for day-today direction and resolution of complex operational problems
- Lead cross functional process improvements at various levels of management
- Encouraged improvement projects and automation of processes wherever necessary to eliminate manual contents
- Timely submission of compliance reports on activities of URC branches by closely liaising with different departments of the Bank
- Reporting day to day business, process and operations related activities to the Executive Group Vice President of the Bank
Senior Manager, Branch Head
Yes Bank Ltd
Mysore
10.2019 - 09.2021
- Work as unit head & manage Branch operations and business
- Handle profitability of the Branch through Sales, Service and Branch accounting
- Meeting of goal sheet targets month on month
- Acquiring high value clients and managing them personally
- Ensure cost control and achievement of budgets for desired business growth & profitability
- Lead a 19 member team and ensure they are meeting their productivity
- Ensure audit and compliance of the branch
- Evolve & implement strategies for improving client base & retaining existing clientele
- Personally monitor and manage the 11 BC outlets mapped to the branch
- Report on entire activities to the Vice president
Rural & Digital Manager, Karnataka
Axis Bank Ltd
Bangalore
04.2017 - 10.2019
- Drive & increase CASA/fee income business of Rural branches
- Increase the usage of digital medium (Axis Mobile, Axis Pay, Axis OK etc.) and penetration of Social Security Scheme in Rural & Unbanked branches across Karnataka
- To be the Circle/State coordinator for all SLBC related reporting, meeting and liaising with concerned authorities
- Drive, Monitor and Report the progress of Financial Literacy Camps executed by the rural and unbanked branches in the State
- Adoption of villages for digitalisation, deployment, Activation and Monitoring of Micro ATM transactions & Branch Led Business Correspondents across Karnataka
- Focus on driving Rural Banking strategy and to ensure completion of initiatives rolled out by CO/DFS during the year.
Branch Head
Axis Bank Ltd
Kadur
04.2016 - 03.2017
- Work as unit head & manage Branch banking in this private sector Bank
- Handle profitability of the Branch through Sales, Service and Branch accounting
- Meeting of goal sheet targets month on month
- Acquiring high value clients and managing them personally
- More focus on Trade finance products and service
- Ensure cost control and achievement of budgets for desired business growth & profitability
- Lead a 12-member team, drive performances, and set & achieve sales targets
- Ensure audit compliance & excellence in operations & customer servicing
- Evolve & implement strategies for improving client base & retaining existing clientele
- Report on entire activities to the Deputy Vice president
Branch Operations Head
Axis Bank Ltd
Arsikere
04.2015 - 03.2016
- Handled daily operations at Branch & managed clearing, cash, remittances, trade & forex services, investments& brokerages, and Branch Asset management
- As Operations Head, have also handled as Backup Branch Manager at the Branch
- Ensured operational excellence, quality of customer servicing, smooth operations & superior audit ratings; reported monthly to audit & regional office & helped maintain robust MIS
- Led 4 subordinate staff and reported on daily activities to the Branch Manager
Customer Service Officer
Axis Bank Ltd
Hassan
11.2011 - 03.2015
- Handling front line operations of day-to-day retail banking transactions, Servicing Govt accounts, managing high value customers by providing them preferential & specialized services and maintaining a healthy relationship with them
- Identify potential customers for cross selling of financial products and services LI/MF/Trade & Forex etc.,
- Handling daily clearing transactions and other departments of the Branch
- Handling Government Business of the Bank like collection of TAX, processing E tender procurement, payment of Service Tax, VAT Etc.,
- Report on entire activities to the Branch Operations Head
Senior Officer
ICICI Bank Ltd
Kushalnagar
07.2006 - 11.2011
- Handled functions like operations, services like Retail, Internet & Mobile Banking, Savings, Current & FD Accounts, NRI & HNI Accounts, Secured Advances, Overdrafts & Trade Finance& retail forex, Demat etc.,
- Earlier, joined the Bank as Junior Officer and successfully handled marketing functions and operations management of the Branch
- Successfully cross sold related products like mutual funds & insurance products & services
- Have won various contests in sales target achievements
- Ensured excellent customer services, smooth daily operations, and setting & achievement of sales targets; reported on daily functions to the Branch Operations Manager/Branch Manager
- Ensuring work is completed in accordance to meet Turn Around Time
- Acquiring and updating knowledge on new procedures and processes.
Accountant
Master Timber Corporation
Suntikoppa
05.2005 - 06.2006
- Handling the day to day financial transactions of the company
- Managing the working capital of the company
Senior Faculty
Keonics Computer Training Centre
Kushalnagar
10.2003 - 04.2005
- Teaching Programming Languages and Application Software
- Troubleshooting operating system and Hardware problems
- Financial Control of the Centre
Education
PGDBA - Marketing & Customer Relationship Management
Bachelors - B Com With Computer Applications
12th - Commerce
NSDL & IRDA Certified -
Skills
Client Relationship & Management
undefinedAdditional Information
PERSONAL DOSSIER
Date of Birth: 13 Jul 1982
Languages Known: Kannada, English, Hindi, Malayalam & Tamil
Interests: Driving cars & Playing cricket
Timeline
Assistant Vice President, Programme Manager - Yes Bank Ltd, Corporate Office
10.2021 - Current
Senior Manager, Branch Head - Yes Bank Ltd
10.2019 - 09.2021
Rural & Digital Manager, Karnataka - Axis Bank Ltd
04.2017 - 10.2019
Branch Head - Axis Bank Ltd
04.2016 - 03.2017
Branch Operations Head - Axis Bank Ltd
04.2015 - 03.2016
Customer Service Officer - Axis Bank Ltd
11.2011 - 03.2015
Senior Officer - ICICI Bank Ltd
07.2006 - 11.2011
Accountant - Master Timber Corporation
05.2005 - 06.2006
Senior Faculty - Keonics Computer Training Centre
10.2003 - 04.2005
Symbiosis - PGDBA, Marketing & Customer Relationship Management
Mangalore University - Bachelors, B Com With Computer Applications
Kannada Bharathi P U College - 12th, Commerce
. - NSDL & IRDA Certified,
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