Open To Work
Sharendra Singh
Gurugram
Summary
Results-driven Senior KYC Operations leader with over 10 years of experience in Financial Crime Compliance across leading cryptocurrency companies, financial institutions, and international banks. Expertise in designing and implementing enterprise-wide KYC and Transaction Monitoring programs, ensuring strict adherence to global AML policies while driving modernization initiatives. Proven ability to provide senior-level oversight, standardize processes across geographies, and lead cross-functional teams toward operational excellence. Strong stakeholder management skills, complemented by deep risk and control knowledge, enable effective navigation of complex regulatory landscapes, positioning for impactful contributions to organizational transformation and compliance excellence at the senior leadership level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager - KYC Operations & Compliance
Genpact
Gurugram
06.2024 - Current
- Manage multi-functional coordination with key stakeholders i.e. leading CryptoCurrency Client including compliance leadership, risk and control functions to facilitate seamless closure and restriction processing decisions.
- Drove strategic backlog reduction initiatives resulting in all operational queues maintained consistently within green SLA thresholds, demonstrating operational discipline and service excellence
- Led client-facing communications including Weekly Business Reviews (WBR) and Daily Business Reviews (DBR), presenting strategic program updates, project progress, operational challenges, and recommended solutions
- Successfully launched and managed EDD 2.0 pilot program with 22-member core team; demonstrated strong operational execution and governance that prompted client confidence and organizational adoption, resulting in program scale-up to 300+ operational agents across multiple locations.
- Leading high-impact KYC Enhanced Due Diligence (EDD) project with enterprise-wide reach, spearheading end-to-end process design, team establishment, and workflow optimization aligned with global compliance standards
- Developed and implemented comprehensive SOPs for KYC EDD reviews and encompassing onboarding, trigger events, and periodic review cycles, ensuring strict adherence to internal policy and regulatory requirements
- Designed governance frameworks with defined escalation paths, decision-making protocols, and oversight mechanisms to ensure consistent execution across all KYC operations
- Actively supporting broader KYC Modernization initiative, contributing to development of target operating model encompassing organizational structure, process redesign, and technology enablement
- Helping team while performing transaction monitoring/ review based on the trigger alerts, hands on experience on tools like Arkham to validate the sources external receives through multiple wallets.
Lead Analyst - KYC Operations & Compliance
American Express
Gurugram
02.2019 - 06.2024
- Conducted periodic reviews and comprehensive assessments of existing AML/KYC controls, identifying control gaps and process inefficiencies; implemented remediation measures and best practices to strengthen compliance posture
- Collaborated extensively with cross-functional teams including Business Management, Risk & Control, Compliance, and Regulatory Affairs to address complex AML/KYC issues and drive systematic remediation
- Developed and implemented robust fraud prevention and detection strategies to mitigate compliance risks and maintain adherence to regulatory requirements
- Performed comprehensive in-depth due diligence on high-risk customer portfolios, ensuring full adherence to all regulatory standards (BSA, USA PATRIOT Act) and internal Global AML/KYC compliance policies
- Conducted Enhanced Due Diligence (EDD) reviews on high-risk customers and entities to rigorously assess potential money laundering and terrorist financing risks; prepared detailed risk assessments and regulatory documentation
- Investigated alerts and anomalies flagged by transaction monitoring systems; prepared and led Suspicious Activity Reports (SARs) in strict compliance with regulatory requirements and internal procedures
- Analyzed customer accounts and transaction patterns using advanced data analysis techniques to identify suspicious activities and potential financial crime indicators
- Served as AML/KYC compliance subject matter expert, guiding internal stakeholders, senior management, and compliance teams on complex regulatory interpretations and policy implementations
- Developed and delivered comprehensive training programs on fraud prevention, AML/KYC operational procedures, and regulatory compliance requirements to enhance organizational knowledge
Advisor II
Convergys
Gurugram
11.2017 - 02.2019
- Guided KYC operations teams on complex regulatory interpretations and compliance requirements
- Developed training programs and compliance documentation
- Supported process improvement initiatives and quality enhancement programs
- Established global dispute project for a well known international bank.
Advisor - KYC Operations
Concentrix
Gurugram
05.2016 - 11.2017
- Conducted end-to-end KYC verification and comprehensive due diligence for customer onboarding on Amazon Pay platform
- Reviewed and validated customer documentation for compliance with regulatory standards and internal policy requirements
- Maintained accurate records of customer interactions, verification outcomes, and compliance documentation using CRM and KYC management systems
- Applied advanced data analysis techniques to identify suspicious patterns indicative of fraud or money laundering activities
- Implemented fraud prevention strategies aligned with regulatory compliance framework requirements
- Global customer experience and digital engagement services provider
Education
Master of Science - Science
CSJM University
Kanpur, UP08-2021
Bachelor of Science - Science
CSJM University
Kanpur, UP08-2018
Skills
- Operations management: Project Management, Performance management, Vendor management, Operational Excellence, Process improvement Daily Business Review, Weekly Business Review, Back to Hell Plan, People Management, Team Management Decision Making, Time Management
- Regulatory compliance: Regulatory Deadlines, Adhering 48 hours SLA, Quality Ratings, Quality Framework
- Workforce Management: Resource allocation, Talent Acquisition, Schedule Planning, Delivering Required IDP hours, Burndown Planning
- Coaching and mentoring: Feedback Sessions, Growth Opportunities, Process Expertise, Awareness on Risk Based Approach, Live Training sessions, Goal Setting
- Policy and procedure development: Offering Suggestion to L&D Docebo Training, SOP making, Change management, Policy implementation
Operational Skills:
Domain Skills:
- Cryptocurrency, Block-Chain Analysis, Hosted vs Unhosted wallets, Hash ID
- Sanction Screening, Negative News, Refenitv Screening
- Transaction Monitoring/ review, Enhance Due Diligence
- Risk Identification, Risk Assessment, Risk Mitigation
- Handling Invalid Escalation, Executive Escalations, AOA and preparing RCA
- Salesforce, CRM, Control Center, AESP, World Check, Looker Studio, LexisNexis, Atlas, Arkham, Bynder Parado SendSafely, AWS, Elliptic, Tracer, SEON etc
Tools used:
Certification
- [Generative AI] Training - [Intermediate] by Genpact
- [Agentic AI] Training - [Intermediate] by Genpact
- [Basic Project Management] Training - by IBM
- [Artificial Intelligence] Training - by IBM
- [Lean Six Sigma] Certification - by Genpact
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridOn-SiteSalary Range
₹150000/yr - ₹200000/yrTimeline
Manager - KYC Operations & Compliance
Genpact
06.2024 - Current
Lead Analyst - KYC Operations & Compliance
American Express
02.2019 - 06.2024
Advisor II
Convergys
11.2017 - 02.2019
Advisor - KYC Operations
Concentrix
05.2016 - 11.2017
Master of Science - Science
CSJM University
Bachelor of Science - Science
CSJM University