Shari Moss
Greenfield
Summary
Dynamic and detail-oriented professional with experience at Weston Laundry, excelling in laundry operations and customer service. Proven ability in color separation and effective laundry folding techniques, enhancing garment quality. Recognized for resolving customer inquiries promptly, fostering satisfaction and loyalty while maintaining a clean and organized work environment.
Overview
13
13
years of professional experience
Work History
Laundry Attendant
Weston Laundry
03.2016 - 11.2023
- Operated laundry machines efficiently to ensure timely completion of laundry tasks.
- Sorted and categorized laundry items based on color and fabric type for effective cleaning.
- Performed stain treatment procedures to enhance garment appearance and longevity.
- Monitored inventory levels of cleaning supplies and notified management of shortages.
- Executed proper folding techniques for various textiles, ensuring a professional finish.
- Assisted customers with inquiries and provided recommendations for laundry services.
- Maintained cleanliness of work areas to promote a safe and organized environment.
- Conducted quality control inspections on finished laundry to verify standards were met.
- Collaborated with team members to streamline workflow and increase productivity.
- Trained new staff on laundry equipment operation and safety protocols.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Documented equipment malfunctions and scheduled maintenance to minimize downtime.
- Applied safety procedures to handle hazardous materials and maintain compliance.
- Adjusted machine settings according to fabric care instructions for optimal results.
- Promoted teamwork by sharing knowledge and assisting colleagues during peak hours.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Sales Associate
Walmart
05.2011 - 03.2016
- Assisted customers in locating products and provided recommendations based on individual needs.
- Processed sales transactions accurately, ensuring efficient checkout experiences for customers.
- Collaborated with team members to execute promotional activities and enhance store visibility.
- Maintained inventory levels and organized stock rooms to support efficient product retrieval.
- Engaged customers through active listening, addressing inquiries and concerns promptly.
- Monitored sales trends to identify opportunities for upselling and cross-selling products.
- Resolved customer issues effectively, maintaining high levels of satisfaction and loyalty.
- Conducted regular audits of merchandise displays to ensure compliance with company standards.
- Coordinated with colleagues to address out-of-stock items and streamline replenishment processes.
- Executed markdowns and price adjustments to align with promotional strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05-1984
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Customer laundry
- Laundry sorting
- Laundry folding
- Customer service
Timeline
Laundry Attendant
Weston Laundry
03.2016 - 11.2023
Sales Associate
Walmart
05.2011 - 03.2016
High School Diploma -
Lawrence North High School