Sharib Kauser
WFM
New Delhi,UP
Summary
Dynamic WFM Real Time Supervisor at Concentrix with a proven track record in efficiency optimization and time management. Enhanced team productivity through innovative scheduling and coaching, while reducing overtime costs. Skilled in conflict resolution and process improvement, fostering a culture of accountability and collaboration within the organization.
Overview
12
12
years of professional experience
Work History
WFM Real Time Supervisor
Concentrix
11.2023 - Current
- Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
- Led cross-functional initiatives focused on improving overall organizational effectiveness through better resource allocation and time management practices.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
- Developed a comprehensive training program to support new hires in understanding their roles and responsibilities.
- Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
- Enhanced team productivity by implementing efficient time management strategies.
- Created custom reports using various software tools that provided valuable insights into workforce trends, enabling management to make data-driven decisions in relation to time allocation and budgeting.
- Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
- Evaluated existing processes for managing employee time and attendance data, recommending improvements that led to greater accuracy and efficiency across the organization.
- Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
- Improved overall operational efficiency with effective delegation of tasks among team members.
- Continuously monitored workload distribution and adjusted assignments as needed to maintain optimal productivity levels among team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Assisted with recruitment and onboarding of new employees.
Zonal Business Intelligence Manager
Jana Bank
10.2019 - 06.2022
- Managed vendor relationships to ensure timely delivery of services while adhering to budget constraints.
- Conducted comprehensive market research, enabling informed decision-making on new product launches and expansions.
- Championed the use of data visualization tools to effectively communicate complex information and drive meaningful business outcomes.
- Performed ad-hoc analyses upon request from senior management or other departments requiring specialized support or insight into specific issues or challenges faced by the organization.
- Identified trends and patterns within data sets, providing valuable insights for strategic planning and decision-making processes.
- Championed a data-driven culture within the organization, promoting the value of analytics in strategic planning initiatives.
- Streamlined reporting processes for increased efficiency and accuracy in data analysis.
Sr. Financial Analyst
Alam & Associate
07.2017 - 09.2019
- Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
- Improved budget forecasting through meticulous monitoring of expenses and revenue streams.
- Increased financial accuracy by conducting in-depth analyses of financial data and trends.
- Facilitated accurate expense tracking through diligent maintenance of general ledger accounts and reconciliations.
- Developed financial models to assess potential investments and identify potential risks.
Financial Analyst Intern
LUTHRA & CO
09.2015 - 06.2017
- Improved financial forecasting accuracy by conducting thorough research and analysis of market trends.
- Analyzed and monitored statistical data trends.
- Developed financial models for projects and presentations.
- Monitored organization's performance against competitors.
Assistant Manager WFM & MIS
Barclays Shared Services
06.2008 - 08.2015
- Empowered staff members to take ownership of their roles, leading to increased accountability and motivation levels within the team.
- Promoted workplace safety practices to reduce incidences of accidents or injuries among employees.
- Utilized data analysis tools to identify trends and provide insights for informed decision-making on staffing requirements.
- Devised innovative solutions to overcome operational challenges, enhancing overall service delivery standards across the organization.
- Improved workforce efficiency by optimizing employee schedules and resource allocation.
- Streamlined internal processes to boost operational effectiveness throughout the organization.
- Championed employee engagement initiatives that resulted in higher morale, job satisfaction, and productivity rates among staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
PGBABI (Business Analytics And Intelligence) - Business Analytics
Great Lakes Institute Of Management
Gurugram 04.2001 -
B.COM - Financial Accounting
Manav Bharti University
HP 04.2001 -
Skills
Efficiency optimization
Time management expertise
Workflow streamlining
Scheduling proficiency
Customer service
Coaching and mentoring
Project planning
Conflict resolution
Process improvement
Time management abilities
Reading Books and playing with kids
I enjoy reading books based on Scientific fiction and playing cricket with kids.
Timeline
WFM Real Time Supervisor
Concentrix
11.2023 - Current
Zonal Business Intelligence Manager
Jana Bank
10.2019 - 06.2022
Sr. Financial Analyst
Alam & Associate
07.2017 - 09.2019
Financial Analyst Intern
LUTHRA & CO
09.2015 - 06.2017
Assistant Manager WFM & MIS
Barclays Shared Services
06.2008 - 08.2015
PGBABI (Business Analytics And Intelligence) - Business Analytics
Great Lakes Institute Of Management
04.2001 -
B.COM - Financial Accounting
Manav Bharti University
04.2001 -