Sharif Shakil Shaikh

Account Executive | Project Management | Partner Relations

As an experienced Account Executive, I am responsible for managing key partnerships, overseeing project lifecycles, and ensuring successful collaboration with global stakeholders. I drive end-to-end project execution, from initiation to closure, coordinating cross-functional teams to meet partner requirements and timelines. My role focuses on optimizing partner relations, ensuring timely deliverables, and resolving complex operational issues.

Key responsibilities include:

- Partner Management: Lead strategic relationships with high-value partners, acting as the primary point of contact to deliver tailored solutions that align with their business goals.

- Project Leadership: Oversee the planning and execution of critical projects, ensuring timely completion, budget adherence, and quality standards. Manage project milestones, issue tracking, and risk mitigation to ensure successful outcomes.

- Cross-functional Collaboration: Coordinate with internal teams, including product, engineering, and compliance, to deliver customized solutions, resolve partner concerns, and streamline operational processes.

- Reporting & Analytics: Provide detailed reports and insights on project performance, partner satisfaction, and operational efficiency to senior leadership.

- Stakeholder Communication: Facilitate clear and consistent communication between internal teams and external partners, ensuring alignment on goals, timelines, and deliverables.
Problem Resolution: Proactively identify and resolve any partner issues, managing escalations and ensuring minimal impact on project delivery.

This role requires a deep understanding of client needs, technical proficiency in operational processes, and the ability to handle multiple complex projects simultaneously. I take pride in delivering excellence through efficient project management, strategic planning, and building strong relationships with both internal teams and external partners.

• Company Overview: ICICI Bank is a leading private sector bank in India, providing a wide range of banking products and financial services
• Website: [ICICI Bank](https://www.icicibank.com)
• Analyzing business, user, and technical requirements for proposed web-based and system solutions
• Managing PRA Projects managements throughout the SDLC
• Carryout UAT testing
• Conducting UAT testing
• Coordinating with diverse business groups, translating business needs, and fostering understanding requirements
• Efficiently organizing and overseeing meetings between different business units (Technology, Vendor, End Users)
• Managing audit processes for non-usable resources utilization, collaborating with auditors twice a month for items such as Robo IDs and Software Licenses
• ICICI Bank is a leading private sector bank in India, providing a wide range of banking products and financial services
• Website: [ICICI Bank](https://www.icicibank.com)
• Special Tools: JIRA, MS Office Suite, Blueprism & UI Path, CRM, Salesforce, Finnone, Finacle

- Develop business plans, determine key performance indicators (KPI), and coordinate the measurement result.
- Handling of YES robot, robot-related developments, and suggestions made by end users, and working closely with developers.
- Collaborating and requirement gathering from stack older groups across the organization to ensure business and technology alignment.
- Provided end-to-end support to developers in the development of company web-based applications with analytics and decision support.
- Familiar with technologies like .Net, C#, and Javascript.

- Oversee and motivate a team of 12 inbound and outbound call-taking officers.

- Handles, as a team, 18,000-20,000 inbound liability calls per month and manages abandoned call-backs as well.

- Managing cross-sell of products like CASA, Credit Cards, Retail Assets, and Insurances.
- Handling loan banking activities.
- Handling second-level escalations of customers on call, if any.
- Making officer-wise monthly roster.
- Doing Quality Analysis of inbound and outbound calls.
- Collaborating with vendor companies for third-party employees.

- Making of monthly MIS for team performance.
- Handling joining activities of employees.

- Handling of 1st level escalations for all kinds of liability and asset calls.
- Doing Quality Analysis of inbound calls.
- Floor management.

• Company Overview: CIMPRESS INDIA is a company specializing in quality management for printed products
• Website: [CIMPRESS](https://www.cimpress.com)
• Handled quality check on products aligned
• (Printed products under Vistaprint like Mugs, T-Shirts, Calendar, Visiting Cards, etc.)
• Interacting with clients for emphasized discussions about products
• CIMPRESS INDIA is a company specializing in quality management for printed products
• Website: [CIMPRESS](https://www.cimpress.com)
• Special Tools: MS Office Suite, Salesforce, CRM