Shariq Khan
Accommodation Manager
Lucknow
Summary
Coordinated Accommodation Manager & Sales Head with more than 15+ years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues, In-depth knowledge of hospitality industry and business administration.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Accommodation Manager
Lebua Hotels & Resorts
Lucknow
09.2023 - Current
- ensure the smooth running of accommodation facilities, including the safety and wellbeing of guests, tenants and residents
- develop and build positive relationships with residents, tenants and guests
- control a budget and finances, manage stock levels and order supplies
- Developed and implemented marketing strategies to promote hotel services.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- communicate with reception services to coordinate and plan the allocation of accommodation
- liaise with other departments within the organization, such as catering for conferences, and relevant external agencies
- arrange repairs and maintenance of the facilities
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary
- supervise the work of cleaning staff and ensure standards are maintained
- make sure adequate security for the building is provided
- get involved in the building and refurbishment of residential accommodation.
Front Office Manager
Lebua Hotels & Resorts
Lucknow
01.2019 - 08.2023
- Coached employees through day-to-day work and complex problems
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Created, prepared, and delivered reports to various departments
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Delivered performance reviews, recommending additional training or advancements
- Ensuring that prompt, efficient and accurate service provided to all the customers through regular monitoring of guest feedbacks.
Duty Manager (Pre-Opening)
Lebua Lucknow, Saraca Estate – First Heritage Hotel of
Lucknow
01.2016 - 01.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Trained employees in essential job functions
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Supervised and coordinated team to provide guidance and support and maximize performance
- Mentored and supported junior staff members to apply best practices and follow procedures
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Implemented cost-saving measures to enhance profitability and align with budget
- Analyzed sales data to identify opportunities for growth and improvement
- Developed and implemented customer service policies to enhance satisfaction.
Implant Head Front Office
Mackinsey, Orix Auto Infrastructure Services Limited
Gurgaon
01.2014 - 01.2016
- Overlooked the front desk operations
- Travel & tour arrangements for directors & partners
- Aided colleagues, managers, and customers through regular communication and assistance
- Monitored office supplies by checking inventory and placing orders
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Entered and maintained departmental records in company database
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Coordinated with human resources department to handle payroll and personnel databases
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Assistant Manager
Taj Palace Hotel
01.2012 - 01.2014
- Supervised daily front desk activities according to the established guidelines
- Develops a strong knowledge of the hotel's facilities and services and of the surrounding community
- Provides guests with information about attractions, facilities, services, and activities in or outside the property
- Makes guest reservations for air or other forms of transportation when requested
- Obtains necessary itinerary tickets
- Ensured a proper use of the telephone etiquette standards
- Process and deliver messages for Guests
- Delivered and safely storage Guest luggage
- Stay current and up to date with all hotel services as well as daily VIP requests and special events
- Ensured orderliness and safety guidelines around the lobby and front door areas.
Senior Executive
Travel Services & Concierge, Vivanta by Taj
Lucknow
01.2008 - 01.2012
- Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Trained team members on new hotel services and products to support promotional efforts
- Makes guest reservations for air or other forms of transportation when requested
- Obtains necessary itinerary tickets
- Makes guest reservations for the theatre and other forms of entertainment when requested
- Obtains necessary tickets and provides directions to facilities
- Ensuring that prompt, efficient and accurate service provided to all the customers through regular monitoring of guest feedbacks
- Staffing and scheduling of the shift and allocation of duties
- Facilitate learning and development for all the team members through regular trainings and motivation.
Education
Diploma - Aviation, Hospitality & Travel Management
Frankfinn
01.2007 - 04.2008
Bachelor of Arts - undefined
Lucknow University
01.2006 - 04.2008
undefined
Uttar Pradesh Board of Secondary Education
01.2004 - 04.2005
Skills
Revenue Management & Budgetingundefined
Timeline
Accommodation Manager
Lebua Hotels & Resorts
09.2023 - Current
Front Office Manager
Lebua Hotels & Resorts
01.2019 - 08.2023
Duty Manager (Pre-Opening)
Lebua Lucknow, Saraca Estate – First Heritage Hotel of
01.2016 - 01.2019
Implant Head Front Office
Mackinsey, Orix Auto Infrastructure Services Limited
01.2014 - 01.2016
Assistant Manager
Taj Palace Hotel
01.2012 - 01.2014
Senior Executive
Travel Services & Concierge, Vivanta by Taj
01.2008 - 01.2012
Diploma - Aviation, Hospitality & Travel Management
Frankfinn
01.2007 - 04.2008
Bachelor of Arts - undefined
Lucknow University
01.2006 - 04.2008
undefined
Uttar Pradesh Board of Secondary Education
01.2004 - 04.2005
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