Summary
Overview
Work History
Education
Skills
Timeline
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Shariq KHAn

BHOPAL

Summary

Dynamic team leader with a proven track record at TechnoTask Global Business Solutions, excelling in project management and client relationship management. Expert in Power BI and Python, I enhance team performance through effective training and quality assurance, ensuring compliance and fostering collaboration for optimal results.

Overview

6
6
years of professional experience

Work History

Team Leader

TechnoTask Global Business Solutions
Bhopal
06.2022 - Current
  • Led cross-functional teams to enhance project delivery and collaboration.
  • Facilitated training sessions to improve team skills and knowledge retention.
  • Monitored team performance and provided constructive feedback regularly.
  • Managed client communications to ensure satisfaction and address concerns promptly.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Assessed company operations for compliance with safety standards.

Customer Service Representative

Vertex Customer Management Pvt. Ltd.
Bhopal
08.2019 - 04.2020
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed customer orders and managed account information efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Provided product information and guidance to enhance customer experience.
  • Trained new employees on company policies and customer service protocols.
  • Collaborated with team members to improve service delivery standards.
  • Addressed complaints calmly while ensuring adherence to company guidelines.

Education

Bachelor of Science - Computer Science

IES University
Bhopal
01-2023

ITI Certificate -

Govt ITI
Bhopal
01-2018

Skills

  • Team building
  • Project management
  • Performance monitoring
  • Quality assurance
  • Safety compliance
  • Client relationship management
  • Power BI reporting
  • Power BI proficiency
  • Power BI
  • MySQL and mariadb expertise
  • MySQL databases
  • MySQL database management
  • Strong Python skills
  • Python data analysis
  • Python packaging
  • Python programming basics

Timeline

Team Leader

TechnoTask Global Business Solutions
06.2022 - Current

Customer Service Representative

Vertex Customer Management Pvt. Ltd.
08.2019 - 04.2020

Bachelor of Science - Computer Science

IES University

ITI Certificate -

Govt ITI

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Shariq KHAn