SHARJEEL BEEMA

❖ Overall Managing three properties of “Executive Inn Group of Hotels” (New Hotel Executive Inn, Hotel Executive Inn & Hotel A one)

❖ Part of operation team for effectuating operational procedure and service standard as per company policies of the hotel.

❖ Supervise and control all the department of the hotel to the utmost standards, within agreed budgetary limits and parameters of the law. This includes front desk, housekeeping, Maintenance, Kitchen, Banquets and HR.

❖ The most important aspect of my job is to balance manage and achieve the balance score card which includes associate satisfaction, guest contentment, market share, brand standards, owner’s relation and revenue.

❖ Leading by example and hands on management while empowering the team working with me is the essence of my management style.

❖ Focusing on various area like operations, administrative, training and development, safety and security help me create and run an exceptional front office department which is business goal driven.

❖ Ensuring department purchase and achieving GSS, daily budgets, departmental sales strategy and P&L meets.

❖ Supervising entire front office operations, housekeeping, food and beverages and banqueting inclusive of formulating & implementing the department’s standard operating procedure.

❖ Monitoring staffing level of the properties ensuring that all the staff adheres to department’s operational strategies, providing high quality services to achieve customer delights by extensive interaction with guest and quick resolution of problems.

❖ Supervising entire front office operations, housekeeping, food and beverages and banqueting inclusive of formulating & implementing the department’s standard operating procedure.S

❖ Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients handling guest’s requests & resolving complaints.

❖ Executing policies & procedures in the operating systems to achieve greater customer delight.

❖ Delivering high value services to upscale clients for exalting their satisfaction levels.

❖ Monitoring staffing level of the properties ensuring that all the staff adheres to department’s operational strategies, providing high quality services to achieve customer delights by extensive interaction with guest and quick resolution of problems.

Staff training, making duty roaster, setting objectives for entire team