Sharkhane Dharika

• Supervise assigned accounts to identify unresolved debts.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Create monthly credit records.
• Respond to client account queries in a timely and professional manner.

Reviewing images, videos, and content for any offensive material.
User behavior to inform moderation strategies.
Meet the daily target, and maintain the quality.
Ability to understand and interpret complex information.
Train and mentor new content moderators on best practices and company policies.

• Assist customers by providing information and resolving their complaints.
• Issue receipts, refunds, credits, or change due to customers.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Greet customers entering establishments.
• Answer customer’s questions and provide information on procedures or policies.
• Supervise others and provide on-the-job training.
• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of claim investigation results.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customer's service or billing complaints by performing activities such as refunding money or adjusting Bills.
• Client : ICICI Bank Canada