SHARLEENA SABASTIN
Customer support executive
Suntikoppa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Support (Gaming Process)
iEnergizer
Bengaluru
07.2024 - Current
- Maintained a deep understanding of the gaming platform, including its features, functionality, and user interface, in order to provide accurate and effective support.
- Managed and prioritized multiple support requests simultaneously, ensuring that all user inquiries were responded to in a timely manner.
- Documented all support requests and resolutions in a detailed and organized manner, providing valuable feedback to the development team for improving the product.
- Maintained a high level of professionalism and integrity at all times, representing the company in a positive manner to users and the wider community.
- Assisted users with troubleshooting technical issues related to the game or platform, providing clear and concise instructions for resolving the issue.
- Acted as a subject matter expert on the gaming platform, providing guidance and training to other support team members as needed.
- Contributed to the maintenance of self-service resources, including knowledge base articles and tutorials, to help users resolve issues on their own.
- Maintained a high level of professionalism and empathy in all user interactions, ensuring that users felt heard and valued.
Customer Relationship Officer
Altruist Technologies Pvt Ltd
Bengaluru
03.2023 - 07.2024
- Acted as part of the Level 3 (L3) support team by validating issue resolutions with customers; escalated unresolved cases to appropriate teams for timely closure.
- Provided regular follow-ups and status updates to customers, ensuring transparency and trust throughout the service process.
- Handled high-priority escalations with professionalism, resolving conflicts and restoring customer confidence.
- Prepared reports and insights on customer interactions, contributing to process improvements and enhancing service quality.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Commerce -
St. Anne’s Degree College
Virajpet, Kodagu01.2022
Skills
Process-Oriented Thinking – Skilled at following and optimizing workflows to ensure efficiency, accuracy, and consistent results
Customer-Centric Communication – Builds trust through a friendly and approachable style while maintaining professionalism
Empathy in Service Delivery – Effectively understands customer perspectives, leading to stronger relationships and higher satisfaction
Organizational Skills – Able to manage multiple priorities, maintain structured processes, and deliver on deadlines without compromising quality
Adaptability & Flexibility – Quickly adjusts to changing requirements, challenges, or customer needs while maintaining service excellence
Timeline
Customer Support (Gaming Process)
iEnergizer
07.2024 - Current
Customer Relationship Officer
Altruist Technologies Pvt Ltd
03.2023 - 07.2024
Bachelor of Commerce -
St. Anne’s Degree College