Sharlin Christina
Mysore
Summary
Industrious and enthusiastic Healthcare Manager offering a decade
of healthcare experience. Proven to deliver exemplary level of healthcare service delivery to the patients. Plan and implement strategies for developing improved healthcare management. Proven problem solver and excellent communicator with strong organizational skills. Recognized for staff development leading to high performing teams
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst Manager - Medical Operations
Motherhood
Mysore
07.2023 - Current
- Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance.
- Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety and JCI/NABH.
- Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge).
- Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care.
- Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent.
- Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested.
- Exercises effective interpersonal skills in dealings with department staff, associates and Management.
- Maintains confidentiality as per the agreement signed.
- Demonstrates the ability to listen to others in promoting effective communication.
- Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
- To coordinate with the ‘Emergency’ team for all medico legal cases received at the hospital.
- To coordinate with ‘Marketing’ team in organizing medical camps/ CME’s within & outside the hospital.
- To coordinate with ‘HR’ team in recruiting staff & facilitating Induction.
- To carry out other duties when requested by the Head of department.
Manager
Vidyaranya Hospital Pvt Ltd
Mysore
01.2019 - 07.2023
- Accomplished NABH accreditation.
- Devised processes to boost long - term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to healthcare delivery system.
- Increased patient satisfaction scores by 40%.
- Monitored expenses to suggest cost effective alternatives,saving approximately 30%.
- Directed, supervised and evaluated work activities of 60member- medical, nursing, technical, clerical and maintenance team.
- Defined testing protocols, quality assurance initiatives and NABH protocols.
- Developed and updated policies and procedures,maintaining compliance with HIPAA.
- Ensured continuity and consistency in delivery of the healthcare services by hiring, supervising and training of the employees.
Senior Administrative Executive
Kshema Healthcare
Mysore
10.2014 - 01.2019
- Managed overall administration of the healthcare unit.
- Responded requests/feedback/ queries from patients quickly and professionally.
- Monitored unit's inventory levels.
- Coordinated with vendors to ensure that products are delivered on time and within budget specifications.
- Worked as a primary mode of contact to the management as well as the patients.
- Monitoring the financial flow of the center
Counselor - Operations
Apollo BGS Hospitals
Mysore
05.2013 - 09.2014
- Counseled the patients for pre and post surgeries
- Managed end to end admissions and discharge procedures
- Initiated Financial clearances - Insurances/Cash/Corporate
- Resolved Patient complaints tactfully and diplomatically Coordinated the OPD & IP activities
- Coordinated NABH and quality
Education
PG Diploma in Financial Management -
Karnataka State Open University
Mysore , Karnataka07-2014
MBA - Healthcare Services -
Sikkim Manipal University
Mysore , Karnataka07-2013
Bachelors of Business Management - Bussiness
JSS College For Women
Mysore, Karnataka07-2011
Skills
- Profit improvements
- Quality assurance and control
- Budgeting
- Multidisciplinary team collaboration
- Patient Education and Counseling
- Operations Management
- Problem solving and troubleshooting
- Strategic Planning
Certification
- CPQIH - Basic from CAHO - May28 2023
- Certificate in Healthcare Quality Management – Jan2022 – Medvarsity
- Advanced Certificate in NABH –EditionII , Dec 2021 – Medvarsity
- Insurance Management - JSSCollege for Women ,2011
- Advanced Excel - NIIT
Timeline
Asst Manager - Medical Operations
Motherhood
07.2023 - Current
Manager
Vidyaranya Hospital Pvt Ltd
01.2019 - 07.2023
Senior Administrative Executive
Kshema Healthcare
10.2014 - 01.2019
Counselor - Operations
Apollo BGS Hospitals
05.2013 - 09.2014
PG Diploma in Financial Management -
Karnataka State Open University
MBA - Healthcare Services -
Sikkim Manipal University
Bachelors of Business Management - Bussiness
JSS College For Women
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