Sharlotte Jerusha
Chennai
Summary
Proven Network Infrastructure Engineer with a robust background at Tata Communications, specializing in network infrastructure and customer support. Excelled in optimizing network performance and space planning, leveraging AutoCAD and GIS tools.
Overview
9
9
years of professional experience
Work History
Network Infrastructure Engineer
Tata Communications Transformation Services Limited
Chennai
08.2020 - Current
- Implementing and maintaining network systems and equipment.
- Monitoring network performance and troubleshooting network issues.
- Providing space and power allocation for new hardware in network areas and data centers.
- Planning site optimization records for capped network areas, demand forecast report on infrastructure needs to be planned as part of capacity management.
- Handling the overall floorplan design of the circuit room and maintaining the record of changes made to the floorplan design with AutoCAD.
- Monitoring the space and power of the racks inside the network room, and allocating the desired space and power when needed.
- Collaborating with cross-functional teams to optimize network functionality.
- Utilizing my skills in management, time management, and problem-solving to ensure efficient network operations.
- Providing excellent customer service and maintaining positive customer relations.
- End-to-end testing of infrastructure delivery before the final handover.
- Using the PNI (small world) tool, we used to track and update the fiber route from the network site to the customer site.
- Using the PRM tool, we checked the end-to-end node connectivity.
- Using the DCM tool, we used it to capture and update the cabinet/rack details, view positions of the equipment, and update the power details (DC/AC).
- Provided technical support for users of Geographic Information System applications.
Pagination and Layout Designer
News Crop Australian Pagination Media and Advertisement (Deloitte)
Chennai
01.2019 - 07.2020
- Working in the pilot batch for the processes, the News Corps Australian media and digital real estate company.
- Providing excellent customer service through a relentless pursuit of resolutions to problems, thereby ensuring customer retention and a loyal client base.
- Skilled in layouts, and an efficient paginator.
- Designed and implemented a new office layout that improved workflow and increased efficiency.
Computer Networking Intern
SIFY Technologies Limited
Chennai
04.2016 - 04.2016
- Developed and maintained a secure network and computer systems, ensuring data protection and security.
- Generated new leads and opportunities through networking, cold calling, and other sales and marketing techniques.
- Built an effective network of relationships with colleagues and business contacts, demonstrating strong interpersonal and networking skills.
- Reviewed firewall rule sets for accuracy and compliance with organizational policies.
Education
Electronic And Telecommunications Engineer -
Sathyabama University
Chennai07-2017
High School Diploma -
C.S.I Bains
Chennai06-2013
Skills
- VPN implementation
- Customer support
- Network infrastructure
- Data center management
- Routing protocols
- Switching
- Routing
- Firewalls
- VPN
- Network monitoring
- IP addressing
- Performance optimization
- AutoCAD proficiency
- Space analysis
- Space planning software
- TCP/IP Networking
- Geographic information systems (GIS)
- PNI, DCM
Languages
- English
- French
- Hindi
Hobbies and Interests
- Photography
- Singing
- Travelling
- Blogging
- Listening to music
Timeline
Network Infrastructure Engineer
Tata Communications Transformation Services Limited
08.2020 - Current
Pagination and Layout Designer
News Crop Australian Pagination Media and Advertisement (Deloitte)
01.2019 - 07.2020
Computer Networking Intern
SIFY Technologies Limited
04.2016 - 04.2016
Electronic And Telecommunications Engineer -
Sathyabama University
High School Diploma -
C.S.I Bains
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