Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
Sharma Ramesh

Sharma Ramesh

UAE

Summary

Skilled workshop manager with over 9.5 years of experience in the automotive industry focused on delivering high quality and timely service to customers with an efficient automotive team. Adept at managing customer expectation, alongside , ensuring job profitability and workshop productivity targets are exceeded , specialising in analysing internal issues to increase team productivity

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Workshop Manager

Janatha Garage Dubai
Ajman
09.2024 - Current
  • Manage and Supervise a team of technicians providing guidance, training and support as needed.
  • Ensure the efficient and timely completion of customer vehicle repairs and maintenance, while maintaining high quality standards.
  • Develop and implement service procedures and policies to improve efficiency and customer satisfaction.
  • Maintaining Inventory by Monitoring stock levels, ordering parts and supplies, and overseeing the organization of the parts department.
  • Manage customer inquiries and complaints, resolving issues promptly and ensuring their satisfaction.
  • Monitor and anlyze department performance matrics, identifying areas for improvement and implementing corrective measures.

Diagnosting Expert and Trainer

TATA Motors Pvt Ltd
Kollam
04.2023 - 08.2024
  • Diagnoses and repairs vehicles accurately and within a reasonable time frame and with a quality of work that exceeds customer expectations.
  • Responsible for preparing and delivering technical training modules for automotive courses. They assess training needs, create training materials, and teach classes. They also support the learning and development of trainees.
  • Performs diagnostic work accurately according to daily work orders as received from any manager including: emission control systems; throttle body injection; electrical problems on computerized vehicles; conditions between computer, ignition, and mechanical problems; anti-lock brake systems; cruise control; all non-computerized accessories; drivability problems; on-board computer problems; import fuel injection; import ignition on computerized vehicles; auto transmissions; computerized A/C systems; and four wheel drive internal components. Knows, understands, and performs all duties of the repair Technician and Maintenance Technician jobs.
  • Observes and follows all necessary safety regulations when operating machinery, equipment and tools.
  • Perform Any other duties either necessary for customer service or percieved by or assigned to the job.

Senior Workshop Manager

Silver Automobiles Ltd
Monrovia
02.2021 - 02.2023
  • Worked as a senior workshop Manager under the Distributor of Bajaj in Liberia headed by Dubai Auto Gallery at Dubai
  • In charge of coordinating the activities of a workshop repair for 2W, 3W and Qute car department to ensure efficient operations
  • Entails supervising automotive personnel and technicians to ensure their service meet the standard of quality set by a company in order to achieve customer satisfaction.
  • Facilitates and/or conducts technical training.
  • Performing Monthly Tools Audit and parts audit.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Develops and implements a marketing plan which promotes new and repeat business.

Senior Service Advisor Cum Workshop Manager

Ford Motor Company
Kottarakkara
03.2019 - 01.2021
  • Worked as Service Advisor in 4W Sector for 1 year in Kairali Ford Kollam Branch and Promoted as Workshop Manager in new Branch of Kairali Ford at Kottarakkara
  • Knowledge and experience of service operations
  • Potential to develop management skills
  • A team leader
  • Ability to show genuine care and empathy
  • Effective communication Skills
  • Analyze root cause and implement process corrective action plans.

Workshop Controller

Volkswagen
Kollam
02.2015 - 02.2019
  • Worked as a workshop Controller in Four wheeler Sector
  • Analyze root cause and implement process corrective action plans
  • Team Building
  • Safety & Quality Control
  • Warranty Expertise
  • Operational Policies & Procedures.

Education

B Tech - Mechanical Engineering

Jodhpur National University
Jodhpur, RJ
2014

Diploma of Higher Education - Aircraft Maintenance Engineering

Centre for Civil Aviation Training
New Delhi, DL
2009

Certificate of Higher Education - Science

Easwaravilasom Higher Secondary School
Kottarakara, KL
2007

Skills

  • Decision making
  • Project planning
  • Team Leadership
  • Computer skills like Typing, Spreadsheet working, Software
  • Quality and time management
  • Diagnosing and Troubleshooting
  • Training and Development
  • Customer Service
  • Service request allocation
  • Reporting and documentation
  • Technical support

Certification

  • Volkswagen Group Service Advisor Training - Master Level, 07/2014, Gurgaon - New Delhi
  • Workshop Controller Advance Level, 03/2017, Volkswagen Pune

Accomplishments

  • Emerging Employee of the year Award 2016
  • Best Employee of the year Award 2017
  • Mettl Test Achiever 2020 Service Advisor

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam

Personal Information

  • Place of birth: Kottarakkara
  • Passport Number: U8641083
  • Date of birth: 04/12/89
  • Gender: Male
  • Nationality: Indian
  • Nationality: INDIAN
  • Marital Status: MARRIED
  • Gender: MALE
  • Date of Birth: 12/04/1989

Timeline

Senior Workshop Manager

Janatha Garage Dubai
09.2024 - Current

Diagnosting Expert and Trainer

TATA Motors Pvt Ltd
04.2023 - 08.2024

Senior Workshop Manager

Silver Automobiles Ltd
02.2021 - 02.2023

Senior Service Advisor Cum Workshop Manager

Ford Motor Company
03.2019 - 01.2021

Workshop Controller

Volkswagen
02.2015 - 02.2019

B Tech - Mechanical Engineering

Jodhpur National University

Diploma of Higher Education - Aircraft Maintenance Engineering

Centre for Civil Aviation Training

Certificate of Higher Education - Science

Easwaravilasom Higher Secondary School
Sharma Ramesh