Summary
Overview
Work History
Education
Skills
Certification
Current Designation
Personal Information
Timeline
Generic

Sharmeen Bhai

Summary

Dedicated IT professional with total 8+ years of experience in IT Infrastructure Support & Management. Strong knowledge of network architectures, operating systems and cybersecurity tools. Confident and communicative professional having knowledge for both Unix and Windows. Collaborative team player committed to working with businesses and organizations to identify and resolve security vulnerabilities and weaknesses affecting digital assets and computer networks.

Overview

8
8
years of professional experience
2
2
Certifications
3
3
Languages

Work History

THREAT & VULNERABILITY MANAGEMENT ASSOCIATE

UBS
09.2021 - Current
  • Conducted thorough vulnerability assessments using industry-standard tools to identify and prioritize security vulnerabilities within the organization's infrastructure
  • Developed and executed robust patch management plans, ensuring timely deployment of security patches to address identified vulnerabilities
  • Coordinated with system owners and IT teams to schedule and implement patch updates efficiently primarily for Windows Systems.
  • Conducted risk analysis on identified vulnerabilities, prioritizing patches based on criticality and potential impact on the organization's security posture
  • Implemented mitigation strategies to address high-risk vulnerabilities promptly
  • Implemented a rigorous patch testing and validation process to ensure compatibility with diverse systems and applications
  • Collaborated with system administrators and application owners to validate patches in pre-production environments
  • Created and maintained detailed documentation for patching processes, including standard operating procedures (SOPs) and best practices
  • Facilitated knowledge transfer to team members and other stakeholders
  • Worked closely with cybersecurity and information security teams to align patch management strategies with overall security policies
  • Generated regular reports to showcase patching status, vulnerabilities addressed, and overall security improvements
  • Participated in incident response activities related to vulnerabilities, ensuring swift and effective response to emerging threats
  • Monitored systems post-patch deployment to identify any anomalies or issues requiring further attention
  • Conducted training sessions and awareness programs for IT staff and end-users on introduction of GSNOW tool for patching
  • Promoted a culture of security awareness throughout the organization.

DATA CENTRE SUPPORT ANALYST

UBS
08.2019 - 09.2021
  • Worked as a Centre point for Incident, Change, and Problem Management for across the Data Centers of the organization
  • Coordinated and facilitated Incident, Change, and Problem Management activities across multiple Data Centers, ensuring streamlined processes and consistent resolutions
  • Acted as a central point of contact, orchestrating communication and collaboration among various teams to address issues promptly and efficiently.
  • Acted as the central point for addressing server hardware-related issues, streamlining communication and coordination between teams.
  • Monitored and tracked incidents related to server hardware, ensuring timely resolution and minimal impact on operations.
  • Proactive monitoring of Data Center Services Environment for abnormalities and correlate cross-stream issues/events in real time
  • Actively Monitored Incident, Problem, and Change work queue and respond to Data center issues using established protocols to coordinate resource or vendor response, update stakeholders and drive timely resolutions
  • Coordinated with internal resources and external vendors to ensure timely resolutions, providing regular updates to stakeholders and maintaining transparent communication channels
  • Collaborated with external service providers to resolve incidents and requests, fostering effective partnerships to ensure seamless service delivery
  • Facilitated communication and coordination between the organization and external vendors to address issues promptly
  • Fostered collaboration by providing timely and accurate information to peers, subordinates, upper management, and customers
  • Collaborated with the Change Manager to develop and document IT Service Management policies, processes, and procedures aligned with ITIL best practices
  • Contributed to the continuous improvement of IT service delivery through the development and documentation of standardized processes
  • Collaborated with system owners and infrastructure teams to ensure smooth execution of planned changes, minimizing disruptions to ongoing operations
  • Facilitated effective communication and coordination among different teams to achieve successful implementation of planned changes
  • Successfully managed multiple concurrent tasks and workstreams, demonstrating strong organizational and multitasking skills
  • Prioritized and executed tasks efficiently to meet deadlines and achieve project objectives.

NOC Analyst

Syntel Pvt. Ltd.
08.2015 - 07.2019
  • Proactively monitored and managed incidents within the Network Operations Center, ensuring swift responses to network anomalies and minimizing downtime
  • Conducted comprehensive monitoring and maintenance of network links, telecom appliances, servers, storage, and applications
  • Oversaw Service Level Agreement (SLA) compliance for service availability
  • Addressed issues promptly to maintain optimal performance and availability
  • Offered level 1 network support, assisting clients with network-related inquiries and issues
  • Ensured prompt resolution and effective communication with clients
  • Implemented proactive measures based on insights gathered from monitoring tools
  • Managed service requests related to critical infrastructure component availability and performance
  • Ensured timely resolution and adherence to service level agreements (SLAs)
  • Monitored crucial alarm indicators, providing concise and relevant alerts
  • Led first-line resolutions for critical events and escalated to L2-L3 Incident Management Teams when necessary
  • Facilitated coordination between Business Operations and Support groups for seamless execution
  • Undertook bootstrap activities during weekends, ensuring system readiness and stability
  • Demonstrated flexibility to address urgent requirements
  • Generated performance and capacity reports to track and improve service metrics
  • Conducted real-time monitoring of critical Configuration Item (CI) incidents and incident queues
  • Acted as a liaison between different support groups during system outages
  • Collaborated with third-party vendors and service providers to remediate outage issues
  • Demonstrated strong team management and supervisory skills
  • Established direct communication channels with service providers, customers, field technicians, and service contractors
  • Collaborated closely to troubleshoot and resolve network-related issues
  • Created comprehensive documentation on standards and troubleshooting processes
  • Developed and maintained SOPs for incident management processes, ensuring standardized and efficient workflows
  • Trained team members on SOPs to enhance incident response capabilities.

Education

Bachelors in Computer Science -

DR DY PATIL ACS College (University of Pune)
01.2012 - 2015.01

Skills

Vulnerability Assessmentundefined

Certification

ITIL V3 Foundation Certificate in IT Service Management

Current Designation

Executive Employee

Personal Information

  • Date of Birth: 09/22/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

THREAT & VULNERABILITY MANAGEMENT ASSOCIATE

UBS
09.2021 - Current

DATA CENTRE SUPPORT ANALYST

UBS
08.2019 - 09.2021

NOC Analyst

Syntel Pvt. Ltd.
08.2015 - 07.2019

Bachelors in Computer Science -

DR DY PATIL ACS College (University of Pune)
01.2012 - 2015.01

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Sharmeen Bhai