Sharmeen Kauser
Hyderabad
Summary
Dynamic Deputy Manager with a proven track record at ADP in enhancing operational efficiency and driving process improvements. Skilled in data analysis and team leadership, I successfully implemented quality control measures that elevated performance standards. Committed to fostering employee engagement and delivering exceptional customer service, I thrive in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deputy Manager
ADP
Hyderabad
12.2006 - Current
- Created processes for handling customers effectively.
- Coordinated with other departments to ensure smooth functioning of
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities.
- Prepared monthly progress reports detailing achievements against set targets.
- Developed and implemented new procedures to improve efficiency of the organization.
- Provided guidance and support to team members to help them achieve goals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Deputy Manager
ADP
Hyderabad
12.2006 - Current
Customer Service Representative
HSBC
Hyderabad
05.2004 - 12.2006
Customer Service Representative
Accenture
Bangalore
03.2003 - 05.2004
Education
MBA - HR And Marketing
ICBM
Hyderabad 06-2001
Skills
- Process improvement
- Customer service
- Operational Efficiency
- Employee training
- Team leadership
- Performance evaluation
- Data analysis
- Quality control
- Reporting and documentation
- Project management
- Task delegation
- Operations management
- Staff training and development
- Performance improvements
- Employee engagement
- Multitasking and organization
- Staff development
- Customer relationship management (CRM)
- Team collaboration
- Verbal and written communication
- Goal setting
- Process improvement strategies
- Team motivation
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- CBQA Training
- CBTL Training
Accomplishments
- As I was proficient and gained expertise at I was able to bring a lot of value
Timeline
Deputy Manager
ADP
12.2006 - Current
Deputy Manager
ADP
12.2006 - Current
Customer Service Representative
HSBC
05.2004 - 12.2006
Customer Service Representative
Accenture
03.2003 - 05.2004
MBA - HR And Marketing
ICBM