Sharmila Jaideep
Learning And Development Specialist
Chennai
Summary
With more than 20 years of experience in the field of learning and development, I have extensive expertise in the complete training development life cycle. This includes actively managing stakeholders and customers, creating and implementing competency-based training programs (capability building), managing and developing training solutions, performing training needs analysis, evaluating the ROI derived from training efforts, commercializing training solutions (external offer), and managing development and delivery teams (global). Furthermore, I possess expertise in knowledge management.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
GM - Knowledge Management Content and Communities
Schneider Electric Systems India
04.2022 - 07.2023
- Creating and implementing a comprehensive KM strategy aligned with the organization's goals and objectives
- Designing and establishing the processes and systems necessary for capturing, organizing, storing, and retrieving knowledge
- Managing the processes and initiatives to capture and share knowledge across the organization, including promoting a knowledge-sharing culture, encouraging employees to document and share their expertise, and facilitating the creation of communities of practice/knowledge-sharing forums
- Conducting training sessions for KM champs from countries and providing ongoing support to KM Champs and users of knowledge management tools and systems
- Establishing metrics and measures to assess the effectiveness of knowledge management initiatives, identifying areas of improvement, and making data-driven decisions
- Establishing and maintaining Technical Skills and Knowledge (TS&K) of the delivery and service organizations (global) by working closely with the delivery directors and HR business partners from the regions
- Identifying skills gaps at regular intervals and imparting the right skills and competencies to ensure customer satisfaction.
General Manager - Learning Solutions and Services
Internal
04.2018 - 03.2022
- Developed and implemented learning and development strategies aligned with the organization's goals and objectives
- Developed and executed the commercial work streams to achieve growth and profitability goals for the business unit, across APAC, EMEA, and Americas regions
- Developed and implemented innovative digital training products and services
- Led the creation and implementation of capability and development strategies and activities within the People function to support the learning needs
- Led the consulting function to measure and improve customer intimacy, satisfaction, and service quality across APAC, EMEA, and the Americas regions
- Developed operational strategies in collaboration with regional delivery and services leaders to define and achieve annual efficiency targets through internal and external training solutions
- Conceptualized and implemented a framework that transforms employee development initiatives into a holistic, end-to-end, connected-and-continuous process enabled by digitization
- Managed the course development function tasked to develop technical training courses and assessments using the Agile development methodology
- Managed trainer schedules from various regions.
Senior Manager - Learning Solutions and Services
Internal
01.2012 - 03.2018
- Built and managed a high-performing learning and development team
- Established annual workplan for training development and delivery
- Developed, administered, and delivered training programs based on regional requirements
- Managed the development, revisions, and translations of eLearning & classroom courses
- Reported efficiency savings through learning solutions to the top management
- Built a customizable onboarding program based on the business needs of the internal and external audience
- Managed, supervised, and developed training development staff located in different regions (selection, appointment, separation)
- Conducted midyear and yearly employee performance evaluations
- Developed and maintained process improvement processes and standards documentation to ensure a global standard
- Identified and managed vendors/contractors
- Developed design documents based on TNA
- Developed training solutions using authoring tools.
Head Content Development
Everonn Medical Education Ltd.
01.2011 - 12.2011
- Undertook market research and evaluated the existing skills available in the medical field
- Prepared recommendations to address the skill gap in the nursing and allied health industry
- Provided innovation and best-in-class training solutions
- Identified and collaborated with the content developers and SMEs on a template and structure for nursing, allied health, nursing, and fellowship curriculum
- Evaluated all content design and development with the content developer and SME peer group and made recommendations for improvement
- Established standardized development processes and procedures
- Built and managed a high-performing team.
Manager - Instructional Design
Expertus Private Ltd.
02.2008 - 11.2010
- Assisted and conducted training needs analysis and training gap analysis
- Defined project scope, identified project deliverables, and created project plans
- Identified innovative Instructional Design solutions
- Developed and reviewed design documents containing instructional strategy, content structure, assessment strategy, and storyboards
- Managed and maintained the competency level of the Instructional Design team
- Developed instructional/storyboard templates
- Provided coaching and support to fresh recruits as and when required
- Assisted in creating proposals.
Senior Interaction Analyst
Satyam Computer Services Ltd.
12.2005 - 01.2008
- Performed project management tasks
- Organized project Kick-off meeting to explain the requirements to the development team
- Reviewing content developed by the Instruction Designer team
- Provided guidance and support to the team members for executing the project
- Development and review of design and storyboard.
Senior Instructional Designer
Element K India Ltd.
02.2004 - 11.2005
- Attended conference calls with clients to understand project requirements
- Developed and delivered training courseware on time and with quality
- Provided guidance and support to the team members in executing the project
- Conducted visualization meetings for effective graphical representation of content during the development phase.
Media Instructional Designer
Sify Private Ltd.
08.2002 - 02.2004
- Developed and delivered content as per the project plan with expected quality
- Conducted collaboration meetings to ensure the content was correctly visualized for effective graphical representation
- Presented project data in project closeout meetings.
Project Leader
SSI Ltd.
08.1997 - 08.2002
- Interacted with clients to define the project requirements, system study & analysis, and defining project deliverables
- Developed ILTs, WBTs and performed peer reviews
- Finalized the team members who met the project requirements and provided guidance and support to execute the project
- Conducted Kick-Off meetings to brief the team on client requirements
- Managed projects.
Education
Bachelor of Electronic Science (BES) - Electronics
Madras University
Chennai 04.1994 - 04.1997
Skills
Schedule Management
Financial Administration
Vendor Sourcing
P&L Management
Client Relations
Project Management
Staff Supervision
Budget Allocation
Product Development
Cost Analysis and Savings
Team Training and Development
Leadership and Team Building
Interpersonal Skills
Process Improvements
Staff Training
Team Oversight
Performance Analysis
Change Implementation
Problem Resolution
Succession Planning
Training and Development
Personal Information
- Date of Birth: 11/25/76
- Marital Status: Married
Accomplishments
- Developed and executed the commercial work streams to achieve growth and profitability goals of 15% for Organization Capability Services Centre of Excellence, across APAC, EMEA, and Americas.
- Built consulting function to systematically measure and improve customer intimacy, satisfaction and service quality across key territories in APAC, EMEA, and Americas.
- Conceptualized new digital training products and services.
- Worked directly with Human Resources to streamline hiring and onboarding process and built a high performing development team.
Timeline
GM - Knowledge Management Content and Communities
Schneider Electric Systems India
04.2022 - 07.2023
General Manager - Learning Solutions and Services
Internal
04.2018 - 03.2022
Senior Manager - Learning Solutions and Services
Internal
01.2012 - 03.2018
Head Content Development
Everonn Medical Education Ltd.
01.2011 - 12.2011
Manager - Instructional Design
Expertus Private Ltd.
02.2008 - 11.2010
Senior Interaction Analyst
Satyam Computer Services Ltd.
12.2005 - 01.2008
Senior Instructional Designer
Element K India Ltd.
02.2004 - 11.2005
Media Instructional Designer
Sify Private Ltd.
08.2002 - 02.2004
Project Leader
SSI Ltd.
08.1997 - 08.2002
Bachelor of Electronic Science (BES) - Electronics
Madras University
04.1994 - 04.1997