Sharmila K
Chennai
Summary
Dynamic IT Asset Management Specialist with over 6 years of experience in optimizing IT operations and driving process efficiency. Expertise in IT Asset Management, ServiceNow, and SAP SD facilitates the accurate management of asset life-cycles. Adept at implementing strategic improvements that enhance operational effectiveness and reduce costs. Committed to leveraging technology to support organizational goals and deliver measurable results.
Overview
6
6
years of professional experience
Work History
Senior Asset Manager
Cognizant Technology Service
04.2023 - Current
- Managed end-to-end IT asset life-cycle, ensuring compliance and efficiency in Hardware and Software Asset Management.
- Enhanced IT asset tracking and CMDB data accuracy through Service-now implementations and process improvements.
- Developed Power BI dashboards to provide actionable insights for strategic decision-making.
- Presented asset performance reports to senior management, facilitating improved forecasting and operational strategies.
- Led a team of over 10 engineers, overseeing task assignments and ensuring timely resolution of incidents.
- Worked on IT Asset Life-cycle Management (LCM) projects, collaborating with procurement and logistics teams to ensure smooth delivery and deployment of assets to users across multiple locations.
Senior System Engineer
Cognizant Technology Service,
12.2021 - Current
- Oversaw and coordinated desk-side support operations across multiple regions, ensuring consistent SLA adherence and high user satisfaction.
- Managed day-to-day tasks and streamlined resolution of hardware/software issues.
- Supervised resolution of IT tickets from multiple global locations, prioritizing tasks and escalating critical incidents to maintain operational continuity.
- Developed and maintained documentation and knowledge base articles, enhancing support for regional teams and reducing repeat queries.
- Collaborated with cross-functional teams (network, infrastructure, procurement) to address complex IT issues, enhancing service delivery.
Senior SAP SD Analyst
Wipro Limited
03.2021 - 09.2021
- Led comprehensive requirement analysis and solution design for SAP SD processes, enhancing order-to-cash life cycle efficiency.
- Configured advanced functionalities like inter-company sales and credit management to optimize operations.
- Managed seamless integration with MM, FI, and logistics/CRM platforms, improving overall workflow.
- Resolved L3 tickets and performed thorough impact analyses to enhance service delivery.
- Initiated automation projects and mentored junior analysts, driving significant process improvements.
Junior SAP SD Analyst
Wipro Limited
02.2019 - 02.2021
- Configured and optimized the SAP SD module to support order-to-cash processes, increasing sales order processing efficiency.
- Maintained master data including customer records, material listings, and pricing conditions.
- Provided end-user support by resolving L1 and L2 tickets related to sales, billing, and delivery issues.
- Helped create training materials and conducted training for teams.
- Resolved complex tickets related to SD processes, performed root cause analysis, and implemented long-term solutions.
- Created and executed unit testing, integration testing, and supported UAT in coordination with end users.
- Initiated process improvement strategies to enhance efficiency, reduce errors, and increase user satisfaction.
Education
Graduate - Electrical, Electronics And Communications Engineering
Loyola Institute of Technology
Chennai05-2017
Skills
- IT Asset Management: Asset Lifecycle, Inventory Management, Procurement, Vendor Management,
- Hardware Refresh, Software License Renewal
- Tools: ServiceNow, Snow License Manager, Intune, Power BI
- Software Licensing: Microsoft, Adobe
- Data Analysis & Reporting: Power BI, Advanced Excel (Pivot Tables, Dashboards)
- Compliance & Governance: ITIL Framework, Software License Audits
- Process Improvement: Cost Reduction, Efficiency Gains, End-User Training
Certification
• Advanced Excel: Formulas, Functions, Pivot Tables, and Dashboards
• Power BI: Data Visualization, Reports, and Dashboard Creation
Timeline
Senior Asset Manager
Cognizant Technology Service
04.2023 - Current
Senior System Engineer
Cognizant Technology Service,
12.2021 - Current
Senior SAP SD Analyst
Wipro Limited
03.2021 - 09.2021
Junior SAP SD Analyst
Wipro Limited
02.2019 - 02.2021
Graduate - Electrical, Electronics And Communications Engineering
Loyola Institute of Technology
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