Results-driven professional prepared for this role with experience in achieving significant impact through effective teamwork and flexibility. Strong focus on task completion, adaptability to changing needs, and collaboration. Key skills include problem-solving, communication, and project management. Known for reliability and commitment to excellence in every task.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Cloud/App/Data/Software Technical Support Analyst
Accenture Solutions Private
02.2022 - Current
Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
Improved customer satisfaction by providing timely and accurate technical support to end users.
Provided comprehensive user support, specializing in network troubleshooting for workstations, resolving thousands of network-related issues to ensure seamless operations.
Offered expert assistance in addressing software and hardware-related issues, delivering timely resolutions to improve user experience and productivity.
Effectively managed and cleared thousands of backlogs, prioritizing urgent issues to meet critical deadlines and ensure continuous workflow.
Supported agents in delivering accurate solutions to end users, receiving client appreciation for exceptional service and problem resolution.
Customer Service Representative
Accenture
10.2019 - 01.2022
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Trainee Technical Support Executive (TTSE)
Hinduja Global Solutions
03.2018 - 04.2019
Learned new materials, processes, and programs quickly.
Attended training courses to build understanding of processes, techniques, and industry.
Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Supported departmental tasks to increase understanding of industry processes.
Education
B-Tech -
CEMP
Alappuzha, Kerala
01.2009 - 01.2013
12th - undefined
M.M.M.H.S.S
Kuttayi, Kerala
01.2007 - 01.2009
10th - undefined
G.H.S.S
Niramaruthur, Kerala
01.2006 - 01.2007
Skills
C
Accomplishments
School topper in 10th standard.
Extra-Curricular Activities
Reading , singing and writing
Activities
Attended 1 week placement training program by Career Launcher.
Training
Delivered an insightful seminar on Skinput Technology, a cutting-edge innovation that transforms the skin into an interactive input surface by analyzing mechanical vibrations transmitted through the body.
Explored the potential applications and future implications of Skinput, highlighting its ability to revolutionize human-computer interaction by leveraging the body’s natural capabilities.
Engaged the audience with in-depth discussions and demonstrations, enhancing understanding of this emerging technology and its relevance in modern tech developments.
Trainings Completed :
Successfully completed Incident Management Assessment with Accenture, gaining a thorough understanding of incident response and resolution best practices.
Completed Active Directory Assessment with Accenture, enhancing knowledge in directory services, user management, and authentication protocols.
Completed Network Basics Assessment with Accenture, solidifying foundational knowledge in networking concepts, protocols, and troubleshooting techniques.
Successfully finished Office 365 Assessment, strengthening expertise in cloud-based solutions, productivity tools, and enterprise collaboration.
Completed Mobile Devices and Intune Assessment, deepening knowledge of mobile device management (MDM) and security using Microsoft Intune.
Disclaimer
I hereby declare that all the above given information are correct to the best of my knowledge.
Personal Information
Age: 33
Date of Birth: 08/05/92
Gender: Female
Nationality: Indian
Certification
Business Analysis: Key Definitions and Strategy Analysis