Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Activities
Training
Disclaimer
Personal Information
Certification
Work Availability
Languages
Timeline
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SHARMILA KODANCHERI

SHARMILA KODANCHERI

Cloud/Data/App/Software Technical support Analyst
Bengaluru

Summary

Results-driven professional prepared for this role with experience in achieving significant impact through effective teamwork and flexibility. Strong focus on task completion, adaptability to changing needs, and collaboration. Key skills include problem-solving, communication, and project management. Known for reliability and commitment to excellence in every task.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Cloud/App/Data/Software Technical Support Analyst

Accenture Solutions Private
02.2022 - Current
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
  • Improved customer satisfaction by providing timely and accurate technical support to end users.
  • Provided comprehensive user support, specializing in network troubleshooting for workstations, resolving thousands of network-related issues to ensure seamless operations.
  • Offered expert assistance in addressing software and hardware-related issues, delivering timely resolutions to improve user experience and productivity.
  • Effectively managed and cleared thousands of backlogs, prioritizing urgent issues to meet critical deadlines and ensure continuous workflow.
  • Supported agents in delivering accurate solutions to end users, receiving client appreciation for exceptional service and problem resolution.

Customer Service Representative

Accenture
10.2019 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Trainee Technical Support Executive (TTSE)

Hinduja Global Solutions
03.2018 - 04.2019
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.

Education

B-Tech -

CEMP
Alappuzha, Kerala
01.2009 - 01.2013

12th - undefined

M.M.M.H.S.S
Kuttayi, Kerala
01.2007 - 01.2009

10th - undefined

G.H.S.S
Niramaruthur, Kerala
01.2006 - 01.2007

Skills

C

Accomplishments

School topper in 10th standard.

Extra-Curricular Activities

Reading , singing and writing

Activities

Attended 1 week placement training program by Career Launcher.

Training

  • Delivered an insightful seminar on Skinput Technology, a cutting-edge innovation that transforms the skin into an interactive input surface by analyzing mechanical vibrations transmitted through the body.
  • Explored the potential applications and future implications of Skinput, highlighting its ability to revolutionize human-computer interaction by leveraging the body’s natural capabilities.
  • Engaged the audience with in-depth discussions and demonstrations, enhancing understanding of this emerging technology and its relevance in modern tech developments.

Trainings Completed :

  • Successfully completed Incident Management Assessment with Accenture, gaining a thorough understanding of incident response and resolution best practices.
  • Completed Active Directory Assessment with Accenture, enhancing knowledge in directory services, user management, and authentication protocols.
  • Completed Network Basics Assessment with Accenture, solidifying foundational knowledge in networking concepts, protocols, and troubleshooting techniques.
  • Successfully finished Office 365 Assessment, strengthening expertise in cloud-based solutions, productivity tools, and enterprise collaboration.
  • Completed Mobile Devices and Intune Assessment, deepening knowledge of mobile device management (MDM) and security using Microsoft Intune.

Disclaimer

I hereby declare that all the above given information are correct to the best of my knowledge.

Personal Information

  • Age: 33
  • Date of Birth: 08/05/92
  • Gender: Female
  • Nationality: Indian

Certification

Business Analysis: Key Definitions and Strategy Analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Beginner (A1)

Timeline

Cloud/App/Data/Software Technical Support Analyst

Accenture Solutions Private
02.2022 - Current

Customer Service Representative

Accenture
10.2019 - 01.2022

Trainee Technical Support Executive (TTSE)

Hinduja Global Solutions
03.2018 - 04.2019

B-Tech -

CEMP
01.2009 - 01.2013

12th - undefined

M.M.M.H.S.S
01.2007 - 01.2009

10th - undefined

G.H.S.S
01.2006 - 01.2007
SHARMILA KODANCHERICloud/Data/App/Software Technical support Analyst