SHARMILA Navabjan

Conducted defects analysis with development team and tracked defect resolution progress.

Led individually the web testing team with only new comers and handled the issues reported meeting the SLAS

• Executed manual testing across SIT, ST, regression, and UAT phases.
• Developed test plans, estimated testing efforts, and identified test scenarios for various applications.
• Authored and executed test cases while tracking defects using Jira and HP ALM.
• Performed APK testing for mobile applications in banking and insurance domains.
• Performed APK testing for mobile applications in Islamic banking.
• Executed web portal testing for live clients in insurance core and banking sectors.
• Supported live issues reported by client support by triaging problems and coordinating fixes.
• Deploying the fixes in both weblogic and Manual server.
• Retesting the fix and delivering the fix to client support with Release note.
• Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
• Ensured stakeholder satisfaction by maintaining open lines of communication regarding project status updates and quality concerns.
• Reviewed technical documentation for accuracy and completeness, enhancing overall product understanding among team members.
• Mentored junior team members, fostering a culture of continuous learning and improvement within the QA department.
• Developed comprehensive test plans and cases, resulting in more accurate identification of defects and targeted improvements.
• Streamlined the QA process, leading to increased efficiency and faster release cycles.
• Led training sessions on best practices in Quality Assurance for both new hires and existing team members, promoting knowledge sharing across the organization.
• Established strong working relationships with development teams, fostering a collaborative environment that facilitated rapid identification and resolution of quality issues.
• Analyzed performance metrics to identify trends and opportunities for improvement, driving continuous optimization of QA processes.
• Optimized test environments for maximum accuracy and efficiency in detecting defects.
• Contributed valuable insights during design reviews, helping guide product development towards improved user experience without sacrificing quality.
• Managed risk effectively by proactively addressing potential issues before they became critical problems.
• Collaborated with cross-functional teams to ensure seamless integration of QA efforts into all stages of product development.

• Managed two departments: Music management and speaker BOSE outstanding bill collections.
• Cultivated relationships with sales, finance, and accounting to resolve billing inquiries.
• Reminded clients of due payments per established credit terms.
• Demonstrated proficiency in MS Excel and Office Suite for data management.
• Planned, evaluated, and implemented strategies to enhance credit and collection functions.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Prepared annual data to determine metrics for operational performance.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Interviewed, recruited and trained new onboarding candidates.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Identified trends and assessed opportunities to improve processes and execution.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Implemented cost-saving measures through reevaluation of supply chain management practices.
• Located bottlenecks to streamline existing processes.
• Orchestrated successful turnaround strategy for underperforming business units, restoring profitability within year.
• Interacted well with customers to build connections and nurture relationships.

• Audited airway bills for Etihad Airways as an official cargo general sales agent.
• Conducted financial audits by analyzing invoices and preparing monthly CSR reports.
• Researched, updated, and validated data in spreadsheets for accurate CITRIX entries.
• Managed discrepancy reports and resolved queries prior to final audits.
• Facilitated inbound and outbound calls with airline cargo teams to address discrepancies.
• Designed and implemented macros to automate data entry processes.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Implemented company-wide sustainability program, reducing environmental impact and achieving industry recognition.
• Enhanced operational efficiency by streamlining workflow processes across multiple departments.
• Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.

• Facilitated project quotation preparation, BOQ, and layout designs using AutoCAD drawings.
• Prepared BOQ for analogue and digital distribution drawings (DTH & Headend RF).
• Developed channel lists utilizing satellite and frequency tables.
• Created dish location drawings in AutoCAD based on channel lists.
• Documented purchase orders, ensuring accurate payment confirmation details.
• Managed vendor relationships, including tally entry and payment collection through client outreach.
• Collected outstanding payments and provided updates on cheque statuses for individual clients.
• Supervised, controlled and carried out engineering and ancillary services.
• Implemented safety protocols that contributed significantly towards zero workplace accidents during tenure as an executive engineer.
• Executed staff training and quality control checks to manage engineering and administrative workforce.
• Collaborated closely with cross-functional teams to ensure seamless integration of engineering solutions into the overall project scope.

• BB&T Canada Project – worked for (bank in Canada) – transaction executive.
• Handling banking transactions.
• Basic account creation based upon strict conditions as per project competencies.
• Banking transactions handling.
• Citi bank Canada Project- Handling Account transitions.
• SIP- Systematic investment plan, continuous investment plan operations.
• Handling customers account switches and transfers transactions based upon bank guidelines.
• Preparing costing sheets and MIS reports in automated Excel sheets (V-Look up, H-Look up).
• PMO Project – Project management execution for TATA management. Managing the people Management by updating the datas from different projects and updating in an general formulated excel provided by management for TCS management team.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with team members for enhanced process efficiency and productivity.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Maintained high levels of data confidentiality through adherence to company policies and procedures.
• Monitored and reported on process performance to verify compliance with established standards.
• Independent problem solver who took initiative in researching solutions without needing excessive supervision.
• Evaluated existing processes on ongoing basis, implementing incremental improvements to drive long-term success.
• Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Supported creation of detailed, technical financial models to value potential acquisition targets.