SHARMILA P
Mathur, Chennai
Summary
Dynamic Workflow Specialist with 1.8 years at Tata Consultancy Services, excelling in process optimization and client communication. Proven ability to enhance productivity through effective workflow management and issue resolution. Proficient in advanced Excel and skilled in teamwork, I am eager to leverage my expertise in a challenging role.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Workflow Specialist
Tata Consultancy Services
Chennai
04.2024 - Current
Workflow Specialist with 1.8 years of experience in Retail Marketing ensuring operational efficiency for the US-based Macy's project. Adapt at driving seamless workflows enhancing productivity, and delivering client-focused solutions. Seeking to expertise in workflow management and process optimization in a challenging role.
1. Workflow Management
2. Process Optimization
3. Client Interaction & Communication
4. SLA Adherence
5. Reporting and Documentation
6. Issue Resolution
Education
Bachelor of Science - Computer Technology
Vellalar College For Women
Erode, India 06.2020 - 05.2023
HSC -
Gnanasambandar Matric Higher Secondary School
Erode, India 06.2018 - 03.2020
SSLC -
A.N.V Vidhyalaya Matriculation School
Vellakovil, India 06.2017 - 05.2018
Skills
- MS Word
- MS Excel
- Team Work and Collaboration
- Time Management
- Python & MySQL
- SLA and TAT management
- Problem solving
- HTML
- Advanced Excel (Vlookup, Pivot)
- Salesforce and Service now tickets
- Mirakl
- JIRA
Certification
- Certified from NPTEL on completing the course Computer Fundamentals
- Certified in RTOOL Course provided by IIT Bombay
- Completed PYTHON FULL STACK course held at UNIQ Technologies (2023)
AWARDS
- Awarded Star Performer, On-The-Spot Award, and Xcelerate Warrior Award for consistent excellence
Timeline
Workflow Specialist
Tata Consultancy Services
04.2024 - Current
Bachelor of Science - Computer Technology
Vellalar College For Women
06.2020 - 05.2023
HSC -
Gnanasambandar Matric Higher Secondary School
06.2018 - 03.2020
SSLC -
A.N.V Vidhyalaya Matriculation School
06.2017 - 05.2018