Sharmila R
Chennai
Summary
Accomplished Senior Technical Specialist at Standard Chartered GBS with nearly 13 years of experience in development and support. Expert in production support and project coordination, demonstrating strong analytical skills, and effective team collaboration. Proven ability to resolve complex production issues, enhancing system performance and reliability. Strengths include problem-solving, strategic planning, and effective communication coupled with deep understanding of technology infrastructure, system architecture, and software development processes.
Overview
13
13
years of professional experience
Work History
Senior Technical Specialist
Standard Chartered Bank
Chennai
06.2022 - Current
- Provide L1 and L2 technical support to resolve IT issues promptly.
- Manage and execute production deployments, ensuring minimal downtime.
- Perform routine maintenance and updates to keep systems running smoothly.
- Address system obsolescence by planning and executing upgrades.
- Develop and implement automation solutions to streamline IT operations.
Support Lead
Standard Chartered GBS
06.2012 - 05.2022
- Possessed 10 years and 11 months of experience in development and support.
- Gained expertise in Client/Server and web-based applications across functional and technical domains.
- Analyzed production issues to identify root causes and recommended fixes to the development team.
- Demonstrated rapid learning ability and strong work ethic.
Education
MBA - Human Resource
Madras University
Chennai01.2014
B.E - Electronics and Communication Engineering
Jeppiaar Engineering College
Chennai01.2012
Skills
- Windows Server (2000, 2003, 2012) and Linux
- Oracle and PostgreSQL
Accomplishments
- Achieved internal recognition and GBS awards for country pack automation in Kibana
- Participated in multiple SCB hackathons (AWS, ELK, Docker) and achieved both winner and runner-up
- Have automated time-taking manual tasks using .NET and Python
- I have developed multiple Python scripts (Log Enhancer, Report Stats, Database Recon Activity) that are currently running in production to reduce manual interventions for support activities
- I have developed multiple Rundeck jobs as part of PID remediation
Languages
- English
- Tamil
Personal Information
- Gender: Female
- Nationality: Indian
Timeline
Senior Technical Specialist
Standard Chartered Bank
06.2022 - Current
Support Lead
Standard Chartered GBS
06.2012 - 05.2022
MBA - Human Resource
Madras University
B.E - Electronics and Communication Engineering
Jeppiaar Engineering College
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