Sharmin Shekh
Vadodara
Summary
Accomplished Restaurant Manager at Skydine, adept in operations management and leadership, significantly enhancing customer satisfaction and profitability. Expert in staff training, event coordination, and problem-solving, leading to a notable increase in revenue. Demonstrates exceptional decision-making and customer loyalty skills, ensuring operational excellence and team harmony.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Skydine
07.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Increased sales during off-peak hours by creating and promoting special offers.
- Coordinated with catering staff to deliver food services for special events and functions.
Cashier Manager
Skydine
02.2017 - 06.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Education
Shree Jalaram Vidyalaya
Vadodara Skills
- Staff Management
- Operations Management
- Staff Scheduling
- Customer loyalty
- Team Management
- Recruitment
- Recipes and menu planning
- Complaint resolution
- Reservation handling
- Workflow Planning
- Event Coordination
- Problem-solving abilities
- Leadership abilities
- Decision-Making
- Customer Satisfaction
Languages
English
Upper intermediate (B2)
Gujarati
Intermediate (B1)
Hindi
Advanced (C1)
Timeline
Restaurant Manager
Skydine
07.2017 - Current
Cashier Manager
Skydine
02.2017 - 06.2017
Shree Jalaram Vidyalaya
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