Sharmishta Biswas

Result-driven professional with over 8 years of experience in customer service, stakeholder management, and operational excellence. Proven expertise in driving business growth by enhancing customer experiences, leading process optimization, and fostering collaborative partnerships. Adept at managing complex projects, using data for decision-making, and improving customer satisfaction through strategic planning and innovative solutions. Recognized for outstanding performance and leadership in cross-functional collaboration and process enhancement.

Outbound Calling System Enhancement, Introduced a card product selection feature for Team Leaders, streamlining callback efficiency and enhancing the customer experience. IVR Process Optimization, Redesigned IVR systems to reduce abandonment rates and improve customer interaction flows. Communication Workflow Optimization, Revamped communication processes using Slack, enabling better coordination and faster response times across cross-functional teams.

• Collaborator of the Month, 09/01/23, Recognized for successful collaboration in optimizing communication channels and introducing automation to improve workflows.
• Top Performer of the Month, 01/01/22, Achieved top performer status for three consecutive months in recognition of outstanding customer service and satisfaction.