Sharmishta Krishnan
Bangalore
Summary
With a proven track record at Café Coffee Day, I've spearheaded operational excellence and food safety initiatives, significantly enhancing process efficiency and compliance. My expertise in training and vendor management, coupled with a knack for data analysis and process optimization, has driven substantial improvements in performance metrics and stakeholder satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager- Operational Excellence
Café Coffee Day
11.2019 - Current
- Enhanced operational efficiency by implementing process improvements at the café team level, including customer experience tracking, cash deposit management, and operational recovery strategies
- Designed and delivered comprehensive training programs for area managers, café managers, and management trainees to enhance team proficiency and performance
- Optimized processes such as near-expiry tracking, duty roster and attendance management, automated thawing and secondary shelf-life labeling, dump monitoring, food safety records, and waste reduction strategies
- Monitored performance metrics for area managers and cafés, ensuring alignment with KPIs and driving continuous improvement
- Conducted regional evaluations to assess operational excellence, identified gaps, and provided targeted training to address them
- Developed and communicated stakeholder Standard Operating Procedures (SOPs) in a digitally secure format, while managing ISO and HACCP documentation for cafés
- Incorporated sustainability considerations into decision-making processes, balancing environmental impacts with financial objectives
- Provided senior management with regular updates on improvement initiatives, supported by data-driven insights and analyses
- Implemented ISO 22000:2005-compliant food safety and quality standards across operations
- Conducted vendor evaluation audits to support onboarding processes and ensure supplier compliance
- Managed allergen mapping and nutritional value analysis for new menu rollouts, ensuring compliance with food safety and regulatory standards
Quality Assurance Manager
Café Udupi Ruchi
03.2018 - 10.2019
- Established processes and systems for new ventures.
- Streamlined the vendor selection process.
- Researched innovative products and solutions.
- Spearheaded the design and rollout of an audit instrument for franchisees.
Manager- Quality Assurance
Café Coffee Day
07.2010 - 10.2015
- Implemented ISO 22000:2005-compliant food safety for certification of outlets
- Conducted vendor evaluation audits to support on boarding processes and ensure supplier compliance
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed allergen mapping and nutritional value analysis for new menu rollouts, ensuring compliance with food safety and regulatory standards
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Quality Assurance – Auditor (Airline Industry)
Sky Gourmet Catering Pvt. Ltd
11.2005 - 07.2010
- Maintained high-quality benchmarks in compliance with AEA guidelines.
- Established framework for food safety management systems.
- Determined root causes of quality issues.
- Conducted microbial assessments on food, water, and ice.
- Coordinated with external vendors to manage pest control activities.
- Directed activities of both housekeeping and kitchen stewarding in air catering services.
Executive QA
Sterling Agro Products
Bangalore
03.2005 - 07.2005
- Granted QA clearance for export items.
- Maintained adherence to HACCP and SOP standards in the factory.
- Developed targeted training programs focused on enhancing knowledge of food safety and quality.
Microbiologist
Annapoorna Beverages
Bangalore
10.2002 - 10.2003
- Monitored processed water for microbial quality compliance with ISI standards.
Education
Master’s - Microbiology
Bangalore University
INDIA10.2019
Skills
Operation excellence and food safety Audit
- Process Optimization
- Waste Reduction
- Training
- Compliance
- Data Compilation
- Vendor Management
- Compliance & Labelling
- ISO Implementation
- Document Management
- Shelf-life Studies
- Allergen Mapping
- Food Labeling
- Data Analysis
Application & Management Tools
Certification
- BRC Global Food Safety Standard
- Six Sigma Green Belt (66%) IACT
- ISO 20000: 2025
Attributes
- Ownership on Role
- Team Facilitator
- Communication Skills
- Customer Service Specialist
- Presentation & Negotiation Ability
Accomplishments
- Eco Friendly Hygiene Initiatives
- System Printed Stickers for thawing secondary Shelf-life and display product shelf life executed with zero investment
- Consolidated and digitalized entire department manual for operations
- PAN India level Wastage was brought down to 4% with complete coordination drive with all stakeholders
- Dump Under Camera executed successfully thereby bringing down the shrinkages in the system
Real time Shelf-Life studies and validations
- Training of area managers,cafe manager and management trinees
Related Certification
- Food safety and standards Act 2006 awareness training- TUV
- BRC Global Food Safety Standard -2014
- Six Sigma Green Belt (66%) IACT-2015
- Intermediate level requirements for food Manufacture- GSFI
- HALAL total compliance training -MH Airlines
- Certified for FSSAI supervisor training 2023
Languages
- English
- Malayalam
- Kannada
- Hindi
- Tamil
Disclaimer
I hereby declare that the information is true to the best of my belief & conviction.
Timeline
Manager- Operational Excellence
Café Coffee Day
11.2019 - Current
Quality Assurance Manager
Café Udupi Ruchi
03.2018 - 10.2019
Manager- Quality Assurance
Café Coffee Day
07.2010 - 10.2015
Quality Assurance – Auditor (Airline Industry)
Sky Gourmet Catering Pvt. Ltd
11.2005 - 07.2010
Executive QA
Sterling Agro Products
03.2005 - 07.2005
Microbiologist
Annapoorna Beverages
10.2002 - 10.2003
Master’s - Microbiology
Bangalore University
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