Sharmistha More

• Processing PO and NON-PO Invoices.

Vendor Helpdesk

• Responded to vendor queries via email, phone, and ticketing systems, ensuring timely and accurate resolution.
• Handled invoice-related issues, including payment status, PO mismatches, duplicate invoices, and remittance requests.
• Collaborated with AP, procurement, and business teams to resolve vendor concerns within defined TAT (Turnaround Time).
• Assigned tickets to ensure they are closed before the TAT (Turnaround Time) is missed.
• Maintained and updated vendor records including banking details, remit-to addresses, and contact information.
• Followed up on open tickets and escalated unresolved issues to appropriate internal teams.
• Generated and shared weekly reports on open issues, resolutions, and escalations with management.
• Proactively identified recurring vendor issues and suggested process improvements to reduce cycle time.
• Handled intercompany vendor coordination across multiple regions (US, Canada, APAC).

• Successfully completed International transition for Accounts Payable of Philippines and provided process knowledge to team members and prepared SOP of process.
• Processing with Google Invoices aswell.
• Ensuring Timely Booking & Payments of all PO & Non PO Invoices for Philippines.
• Clearing stuck invoices from Invoice Pool.
• Handling Vendor & Client Queries/Escalations.
• Handling processing Team & Invoice Allocation.
• Making CSV & uploading the same into MIS dynamics (AX)Optimum.
• Taking Care of various Month End reports.
• Doing Other Activity Such as Issue Log and Invoice Pool and mailing it to respective assigned Person.

• Processing PO Invoices.
• Preparing pre-shipment Documents such as Custom Invoice,packing List,Shipping Bill
• Documents Check:. LC of bank and other shipping documents.
• Roles of Customs such as HS CODES.
• Knowledge of complete shipping documents by SEA & AIR.