Md Moazz Khan
Ryde
Summary
Motivated Information Systems graduate with a strong engineering foundation and proven team leadership skills. Skilled in analytical problem-solving and multitasking. Seeking an opportunity to apply technical knowledge and gain meaningful industry experience while contributing to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bell Captain
Crown Resorts
04.2024 - Current
- Enhanced guest satisfaction by efficiently supervising the bell department of 40 people and attending to their needs.
- Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
- Trained and supervised new staff members on baggage handling procedures and parking cars.
Guest Service Agent
Abercrombie & Kent (Akorn)
08.2024 - 05.2025
- We offer quality Ground Operations services to our various cruise brands all around Australia, including P&O, Princess, Carnival, Holland America, Norwegian, Regent, Cunard, and Seabourn
- Enhanced guest satisfaction by providing exceptional customer service at the front desk
- Managed guest check-in and check-out processes, ensuring seamless experiences for all Guests.
Concierge
Crown Resorts
02.2023 - 08.2023
- Provided information about local attractions and services to enhance guest engagement.
- Coordinated reservations and bookings, ensuring seamless guest experiences.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Bell Attendant
Crown Resorts
10.2022 - 04.2024
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Notified front desk manager of any guest issues in need of additional attention.
Marketing Manager
Intraco Education Pty Ltd
08.2022 - 09.2023
- Developed company brand messaging, marketing collateral, customer-focused event content, and promotional strategies to support new product commercialization.
- Increased sales performance by designing engaging promotional materials and implementing targeted advertising campaigns aligned with market insights.
- Successfully managed and maintained relationships with 80+ clients, ensuring consistent communication, service delivery, and satisfaction.
Sales Consultant
Calvin Klein
08.2022 - 05.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maximized customer retention by resolving issues quickly.
Crew Leader
Kebab On King
06.2022 - 04.2023
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained employees in time management and proper ways to complete job duties.
Education
Bachelor of Information Technology -
KENT INSTITUTE OF AUSTRALIA
Sydney, NSW10-2025
High School Certificate -
BAF Shaheen College
Dhaka, Bangladesh01.2021
Secondary School Certificate -
ADAMJEE CANTONMENT PUBLIC SCHOOL
Dhaka, Bangladesh01.2019
Skills
- Microsoft Excel
- Engineering Design
- Tech Literacy
- Technical support
- Software development
- AWS services
- Leadership
Certification
- General Secretary: Blessing for Human Foundation
- Business Etiquette: Master Communication and Soft Skills: Central Queensland University (CQU)
- Certified Generative AI professional: Oracle University
References
Gemma Cawley
Front office manager
gemma.cawley@crownresorts.com.au
+61 450 915 943
Nayantara Umashankar
Hotel Administration and Groups Executive
nayantara.umashankar@crownresorts.com.au
+61 405 383 630
Connor Patalis-Gillier
Duty Manager
connor.patalis gillier@crownresorts.com.au
+61 417 120 252
Imran Abedin
Director (Intraco Education)
Imran.asc@gmail.com
+61 414 086 633
Timeline
Guest Service Agent
Abercrombie & Kent (Akorn)
08.2024 - 05.2025
Bell Captain
Crown Resorts
04.2024 - Current
Concierge
Crown Resorts
02.2023 - 08.2023
Bell Attendant
Crown Resorts
10.2022 - 04.2024
Marketing Manager
Intraco Education Pty Ltd
08.2022 - 09.2023
Sales Consultant
Calvin Klein
08.2022 - 05.2023
Crew Leader
Kebab On King
06.2022 - 04.2023
High School Certificate -
BAF Shaheen College
Secondary School Certificate -
ADAMJEE CANTONMENT PUBLIC SCHOOL
Bachelor of Information Technology -
KENT INSTITUTE OF AUSTRALIA