Sharon Babu
Thrissur
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
IT Technician
Atreya Hospital
10.2021 - Current
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured hardware, devices, and software to set up work stations for employees.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Branch Manager
National Bookstall
03.2019 - 09.2021
Education
Diploma in Logistics Management - Logistics Management
07.2016
CCNA,CCNP(R&S) AND RHCE - Networking
09.2014
PLUS TWO - BIO MATHS
03.2010
SSLC -
03.2008
Skills
- Network Troubleshooting
- System Maintenance
- Customer Needs Assessment
- Hardware diagnostics
- IT Documentation
- Troubleshooting Network Issues
- Online Chat Support
- Remote Technical Support
- System Configuration
Playing & Watching Football
i'm a football fan,a sports fan, a fan of competition
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Timeline
IT Technician - Atreya Hospital
10.2021 - Current
Branch Manager - National Bookstall
03.2019 - 09.2021
KITTS - Diploma in Logistics Management, Logistics Management
IndiaOptions - CCNA,CCNP(R&S) AND RHCE, Networking
CMS HSS - PLUS TWO, BIO MATHS
St. Thomas HSS Thope - SSLC,
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