Sharon Ballard
Canton
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
2007
2007
years of post-secondary education
Work History
Preventative Healthcare
Lifeline Screening
Independence
01.2023 - Current
- Provided education to patients about preventative healthcare options available through our One Life program.
- Advised clients on preventative healthcare and the importance of screening yearly.
- Made medical appropriate recommendations based on risk factors
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Nursing Home Health Aide
House of Loretta
Independence
05.2019 - 10.2022
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided companionship and emotional support to residents.
Customer Service Representative
LeafFilter
Akron
05.2011 - 09.2014
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed customer inquiries and resolved issues using company systems and processes.
- Processed customer orders efficiently while maintaining accurate records in the database.
Customer Service Manager
JFH
Akron
02.1998 - 08.2012
- Managed customer service team to enhance client satisfaction and engagement.
- Developed training programs for staff to improve service delivery and knowledge.
- Coordinated communication between departments to resolve customer inquiries efficiently.
- Fostered a positive work environment that encouraged collaboration among team members.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Sharon Ballard
Canton, OHIOSkills
- Preventative care
- Medical recommendations
- Vital signs monitoring
- Patient education
- Customer relationship management
- Client satisfaction enhancement
- Problem solving
- Effective communication
- Team building
- Time management
- Preventative healthcare measures
- Preventative healthcare education
- Healthcare platforms
- Healthcare Regulation Compliance
- Preventative maintenance practices
- In-depth healthcare knowledge
- Customer management
- Data entry
- Relationship building
- Team collaboration
- Active listening
- Training development
- Appointment scheduling
- Product knowledge
- Follow-up skills
- Decision-making
- Strong teamwork
- Call center procedures
- Product sales
- Computer proficiency
- CRM software proficiency
- Customer education
- Microsoft office expertise
- Typing proficiency
- Punctuality and reliability
- Calm demeanor
- Service upselling
- Customer relations
- POS systems expert
- Call center experience
- Customer relationship management (CRM)
- Customer RMA management
- Customer service
Timeline
Preventative Healthcare
Lifeline Screening
01.2023 - Current
Nursing Home Health Aide
House of Loretta
05.2019 - 10.2022
Customer Service Representative
LeafFilter
05.2011 - 09.2014
Customer Service Manager
JFH
02.1998 - 08.2012
Sharon Ballard