Looking for a challenging career with a reputed organization, which demands the best of my professional ability in terms of System Administration, AWS Administration, Hardware & Networking and Desktop support, where I have good scope for broadening and enhancing my current skills and to gain knowledge to grow with the organization.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
System Administrator
Al Sulaimi Technical Enterprise & Business
Muscat
04.2016 - 04.2024
Configured and maintained system hardware, software and network components.
Created user accounts and managed access rights for users.
Implemented security measures such as firewalls, antivirus programs.
Performed regular backups of critical data and documents.
Troubleshot application errors and provided technical support to end-users.
Deployed operating systems upgrades and security patching in accordance with IT policies.
Installed, tested and evaluated new systems, applications and patches.
Monitored system performance to ensure optimal operations and identified potential issues.
Maintained inventory of hardware assets including servers, laptops, desktops.
Monitored application and print servers, rapidly responding to faults and malfunctions.
Troubleshot and resolved printer hardware and software issues.
Investigated suspicious network activity to identify possible threats or vulnerabilities.
Performed regular maintenance of firewalls to ensure optimal performance.
Identified potential vulnerabilities within existing firewall configurations.
Managed user accounts, permissions, privileges, authentication protocols, encryption keys.
Conferred with network users about solutions to existing system problems.
Planned, tested and supported high-availability infrastructures.
Diagnosed, troubleshot and resolved hardware and system problems.
Configured, monitored and maintained email applications or virus protection software.
Analyzed intricate server issues and supported large enterprise and business-critical applications.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Designed, configured and tested computer hardware and operating system software.
Installed security software to protect networks.
Installed firewalls and antivirus software to improve cybersecurity.
Created online documentation to help employees resolve day-to-day issues.
Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
Monitored system performance to ensure availability of all services and systems to authorized users.
Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
Provided technical support for local area networks, wide area networks and Internet connections.
Performed data backup operations on a regular basis to ensure the security of critical information.
Resolved complex problems related to LAN, WAN systems, TCP, IP protocols, DNS, DHCP, VPNs.
Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.
Resolved network connectivity problems by troubleshooting DNS configurations.
Troubleshot networking problems such as IP addressing, DNS resolution, DHCP server configuration.
Administered Active Directory services such as Domain Controllers, DNS and DHCP Servers.
Performed installation and configuration of Windows Server 2008 R2, 2012, 2016 operating systems, Active Directory, DNS, DHCP, Group Policy Objects, Hyper-V, IIS and Clustering.
Configured and maintained Windows Server 2003, 2008, 2012 environment including Active Directory and DNS services.
Configured network services such as DNS, DHCP, NFS, FTP, SSH and web servers.
Configured network settings such as IP addressing, DNS records, and DHCP reservations.
Resolved networking issues by configuring routers, switches, VLANs, DNS servers.
Developed and implemented AWS cloud-based solutions to meet customer requirements.
Monitored, configured, and managed EC2 instances for optimal performance.
Implemented auto-scaling strategies to ensure high availability of services.
Managed storage options including S3 buckets and Glacier archives.
Installed and configured VPCs, subnets, gateways, NATs, VPNs, and security groups.
Monitored network performance to determine adjustments needed.
System Support Engineer
Micro Hard Service Pvt.Ltd
Bengaluru
01.2013 - 03.2016
Configured and installed operating systems, software, and hardware components.
Repaired malfunctioning hardware components such as CPUs, RAM modules, hard drives.
Provided technical support for users with varying levels of expertise.
Analyzed customer requirements for specific projects related to system support activities.
Performed regular maintenance on computer systems such as updating drivers and antivirus programs.
Tested computer systems and networks to diagnose problems and implemented solutions.
Maintained inventory records of hardware components, including serial numbers and warranty information.
Created user accounts and configured access privileges in accordance with security protocols.
Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT issue root causes.
Configured and maintained network devices, including routers, switches, and firewalls.
Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
Optimized system configurations for maximum performance and reliability.
Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
Conducted root cause analysis for recurring problems to prevent future occurrences.
Assisted in the deployment of new software applications and hardware systems.
Conducted regular system maintenance and updates to prevent potential issues.
Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Investigated suspicious network activity to identify possible threats or vulnerabilities.
Provided technical support to end users in resolving wireless connectivity issues.
Configured, monitored, and troubleshot wireless LANs and access points.
Developed and implemented network requirements for WiFi networks.
Resolved complex technical problems escalated from junior administrators or help desk staff.
Created system backups with Symantec Backup Exec tool for disaster recovery purposes.
Performed regular maintenance activities such as disk defragmentation and disk clean up operations on servers.
Deployed patches and updates to all Windows Servers using WSUS or SCCM tools.
Managed user access rights and privileges according to organizational policies and procedures.
Provided technical support for resolving network connectivity issues between servers and clients.
Education
Bachelor of Engineering in Computer Science -
HMS Institute of Technology
Secondary Education -
CBSE
Skills
Proficiency in Windows Server, Windows OS, Remote Applications, AWS
Configuring and troubleshooting ADDS, ADCS, ADRMS
Configuration and troubleshooting of LAN / WAN / VLAN /WLAN APs / VPN
Thorough knowledge in the hardware part, Firewall & Intrusion prevention
Excellent in troubleshooting connectivity and network issues
Hands on experience in Desktop Support
Installation, configuration & troubleshooting Network printers, sharing printers, scanners, plotters and all in one machines
Microsoft OS & Server level, TCP IP, Understanding of IP range/Classification
Maintenance and up keeping of switches, Router
Identification and fixing of cable and switch related issues & Crimping or punching the defective connectors
Certification
Microsoft Certified IT Professional Server Administrator on Windows Server 2008 (Certification No:E036-3845)
Microsoft Certified Solution Associate Windows server 2008 (Certification No:E036-3847)
Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure & Configuration (Certification No:E034-0478)
Windows Server 2008 Active Directory & Configuration (Certification No:E026-3774)
Personal Information
Father's Name : Davis K J
Date of Birth : 11/15/89
Gender : Male
Mother Tongue : Malayalam
Nationality : Indian
Languages
English
Hindi
Malayalam
Kannada
Disclaimer
I hereby declare that the above mentioned details are true and correct to the best of my belief and knowledge.
Human Resource Finance Administration and Supporting Team Lead at Al Miah Al Barida Consulting Technical Equipment And TechnicalHuman Resource Finance Administration and Supporting Team Lead at Al Miah Al Barida Consulting Technical Equipment And Technical