Sharon D'Costa
Former Flight Attendant
Goa
Summary
Accomplished former Flight Attendant with 8+ years of experience in the domestic and international commercial airline industry. Committed to delivering exceptional customer service and maintaining a positive attitude. Creative and curious individual constantly seeking new avenues to explore. Extensive experience in customer-facing roles deepened understanding of audience needs, enabling effective and strategic problem-solving.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Ensured compliance with all hotel policies by regularly reviewing standards of procedure documentation.
Education
Bachelor of Arts - LITERATURE AND HISTORY
Goa University
04.2011 - 01.2014
Skills
- Customer service
- Exceptional communication
- Public Speaking Confidence
- Teamwork
- Problem solving
- Assertiveness
- Stress management
- Flexibility
Personal Information
- Passport Number: Y6474576
- Passport Date Of Issue: 15/09/2023
- Date of expiry : 14/09/2033
- Passport Place Of Issue: Panjim
Timeline
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
Bachelor of Arts - LITERATURE AND HISTORY
Goa University
04.2011 - 01.2014
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