Sharon Dcosta
Senior Cabin Attendant
Bengaluru
Summary
Personable and people-oriented Flight Attendant with 7+ years of experience in in-flight operations and procedures while providing excellent customer service to passengers. Proven ability to provide exceptional organizational and relationship-building capabilities. Adept at safety, health, and sanitation standard with practical knowledge in aviation. Equipped with first aid and medical emergency skills to respond to inflight emergencies and security concerns.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Real Estate Sales Associate
Goa Properties
02.2024 - Current
- Assisted sellers in navigating the complexities of short sales and foreclosures, providing support and guidance throughout each step of the process.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Increased property sales by conducting thorough market research and identifying potential buyers.
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
- Identify document and analyze cabin maintenance issues and promptly report findings to the Pilot in command
- Oversee the maintenance, comfort, safety, and security of all passengers by utilizing client centered work ethic
- Interact with passengers and attend to the needs and request of all the travelers, prioritizing safety in all the flights
- Resolve passenger conflict during the flights, including issues with disorderly travelers and medical emergencies
- Serve refreshments and meals to passengers when needed
- Conduct inflight sales
- Perform emergency drills as per standard operating procedures.
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
- Tele calling (For listing new properties on the website)
- Online chat support
- Attending to Guest inquiries and complaints directed through Customer helpline
- Providing better reservation options based on the previous customer feedback
- Maintain communication with the host on behalf of the company wherever and whenever required
- Handling of Booking Inquiry and Reservations
- Providing day to day administrative support
- Managing day to day operations.
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
- Front office service
- Taking care of all procedures form check-in to check out for guests
- Dealing with high profile clientele and making sure the guests are satisfied
- Experience in working alongside the sales and marketing team
- Managing day to day needs of the customer
Education
BACHELOR OF ARTS - ENGLISH AND HISTORY
Goa University
Goa 01.2011 - 04.2014
Skills
Personal Information
- Passport Number: Y6474576
- Passport Date Of Issue: 09/15/23
- Passport Place Of Issue: PANJIM
Timeline
Real Estate Sales Associate
Goa Properties
02.2024 - Current
SENIOR CABIN ATTENDANT (Airbus 320/321)
Indigo Airlines
11.2015 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATION
My Indian Stay
12.2014 - 11.2015
FRONT OFFICE ASSOCIATE - TRAINEE
The Park Hotel
07.2014 - 11.2014
BACHELOR OF ARTS - ENGLISH AND HISTORY
Goa University
01.2011 - 04.2014